[cisco-voip] Issues with some calls into unity after user enters *

[Nathan Reeves]

I've been running a unity port status monitor and I see the * come
through on PSTN.  It then steps through the cde scripts, but seems to
just drop through the script after the * keypress.

Running MGCP and E1's on all gateways.  No events on the Unity App
Log.  I'll start doing the debugs on the router.

A failed log looks like:

"13","2006/09/29","16:37:44","Conv","Call answered if needed"
"13","2006/09/29","16:37:44","Disp","Playing greeting for Call
Handler:  Opening Greeting"
"13","2006/09/29","16:37:44","Appl","phgreeting"
"13","2006/09/29","16:37:55","Conv","DTMF [*]"
"13","2006/09/29","16:37:55","Conv","Event NULL"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\phgreeting.cde!Play_BailAtGreeting"
"13","2006/09/29","16:37:55","Conv","Event NULL"
"13","2006/09/29","16:37:55","Appl","subsignin"
"13","2006/09/29","16:37:55","Disp","Subscriber Sign-In"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subsignin.cde!AnswerPhone"
"13","2006/09/29","16:37:55","Conv","Event is [TrueEvent]"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subsignin.cde!EnableEnrollment"
"13","2006/09/29","16:37:55","Conv","Event is [TrueEvent]"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subsignin.cde!LoginUserWithIDAndPassword"
"13","2006/09/29","16:37:55","Appl","-->SubAuthenticate"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUserInitialize"
"13","2006/09/29","16:37:55","Conv","Event NULL"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!GetReadyForIDFromUser"
"13","2006/09/29","16:37:55","Conv","Event NULL"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUser"
"13","2006/09/29","16:37:55","Conv","Event is [TTStarEvent]"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!Goodbye"
"13","2006/09/29","16:37:55","Conv","Event NULL"
"13","2006/09/29","16:37:55","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!GoodbyeGone"
"13","2006/09/29","16:37:55","Conv","Event is [HangupEvent]"
"13","2006/09/29","16:37:55","Appl","<--SubAuthenticate"
"13","2006/09/29","16:37:55","Conv","Event is [HangupEvent]"

A Successful * keypress looks like:
-----------------------------------------------------------------------------------------------
"12","2006/09/29","16:30:01","Conv","Call answered if needed"
"12","2006/09/29","16:30:01","Disp","Playing greeting for Call
Handler:  Opening Greeting"
"12","2006/09/29","16:30:01","Appl","phgreeting"
"12","2006/09/29","16:30:10","Conv","DTMF [*]"
"12","2006/09/29","16:30:10","Conv","Event NULL"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\phgreeting.cde!Play_BailAtGreeting"
"12","2006/09/29","16:30:10","Conv","Event NULL"
"12","2006/09/29","16:30:10","Appl","subsignin"
"12","2006/09/29","16:30:10","Disp","Subscriber Sign-In"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\subsignin.cde!AnswerPhone"
"12","2006/09/29","16:30:10","Conv","Event is [TrueEvent]"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\subsignin.cde!EnableEnrollment"
"12","2006/09/29","16:30:10","Conv","Event is [TrueEvent]"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\subsignin.cde!LoginUserWithIDAndPassword"
"12","2006/09/29","16:30:10","Appl","-->SubAuthenticate"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUserInitialize"
"12","2006/09/29","16:30:10","Conv","Event is [TrueEvent]"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!CheckSignInCallerID"
"12","2006/09/29","16:30:10","Disp","Check for Cross-Box Login"
"12","2006/09/29","16:30:10","Conv","Event is [FalseEvent]"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!GetReadyForIDFromUser"
"12","2006/09/29","16:30:10","Conv","Event NULL"
"12","2006/09/29","16:30:10","Conv","State -
d:\commserver\localize\scripts\subauthenticate.cde!GetIDFromUser"
"12","2006/09/29","16:30:21","Appl","-->ConvUtilsNoEntry"
"12","2006/09/29","16:30:21","Conv","State -
d:\commserver\localize\scripts\convutilsnoentry.cde!NoEntry"
"12","2006/09/29","16:30:21","Conv","Event is [HangupEvent]"
"12","2006/09/29","16:30:21","Appl","<--ConvUtilsNoEntry"
"12","2006/09/29","16:30:21","Conv","Event is [HangupEvent]"
"12","2006/09/29","16:30:21","Appl","<--SubAuthenticate"
"12","2006/09/29","16:30:21","Conv","Event is [HangupEvent]"

On 9/29/06, Aman Chugh <aman.chugh at gmail.com> wrote:
> Might be a dtmf issue with this particular gateway or audio cut through not
> happening,what protocol r you running on this gateway and what is the
> interface to the pstn ,run a appropirate debug to check the disconnect
> cause,also any thing getting generated on unity app log ,Also run unity port
> status monitor for this call to  see if this dtmf is coming through to unity
> or not.
>
> Aman
>
>
> On 9/29/06, Nathan Reeves <nathan.a.reeves at gmail.com> wrote:
> >
> > Seeing an issue where calls are passed over to Unity and the greeting
> > message is played.  When the users presses * to drop to the sign in
> > process the call gets dropped.
> >