[cisco-voip] IPCC HR licensing questions

[Jerri Robbins]

Can someone explain how the HR licensing works?  I have 80 licenses
right now and I had the understanding that it was for concurrent users
logged in only.  However, over the last few days my users have been
getting "Max licenses exceeded..." messages and aren't able to login to
the agent desktop.  If a user is also a supervisor, does that take 2
licenses or just 1?  Right now I have 62 desktop agents and 6
supervisors logged in and I have users getting the max license error.
Any suggestions??

 

Thank you,

 

Jerri Robbins

IT Department

Mercury Payment Systems

10 Burnett Ct., Suite 300

Durango CO 81301

970-385-3461

970-385-2735 (fax)

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