[cisco-voip] IPCC HR licensing questions

[Voll, Scott]

My understanding is a supervisor takes one agent license and one
supervisor license (but I could be wrong).

 

Scott

 

PS.  What version of IPCCx? In the older 3.x code I had issues like this
with that dumb little bat file.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jerri Robbins
Sent: Wednesday, April 04, 2007 11:22 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC HR licensing questions

 

Can someone explain how the HR licensing works?  I have 80 licenses
right now and I had the understanding that it was for concurrent users
logged in only.  However, over the last few days my users have been
getting "Max licenses exceeded..." messages and aren't able to login to
the agent desktop.  If a user is also a supervisor, does that take 2
licenses or just 1?  Right now I have 62 desktop agents and 6
supervisors logged in and I have users getting the max license error.
Any suggestions??

 

Thank you,

 

Jerri Robbins

IT Department

Mercury Payment Systems

10 Burnett Ct., Suite 300

Durango CO 81301

970-385-3461

970-385-2735 (fax)

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070404/6fa32f43/attachment-0001.html