[cisco-voip] IPCC HR licensing questions

[J. Oquendo]

Rasim Duric wrote:
>
> In the IPCCX 4.0(x) a supervisor user will take one license, a 
> supervisor might take another license if logging also as an agent, and 
> a historical reporting session will take one license.
>
> To find out how many licenses you have assigned for HR, go to the 
> System Parameters in the Appadmin. I think, you can modify this number 
> if you go to the Tools -> Historical Report Configuration -> Max DB 
> Connections for Report Client Sessions.
>
>
> I have 80 licenses right now and I had the understanding that it was 
> for concurrent users logged in only. However, over the last few days 
> my users have been getting “Max licenses exceeded…” messages and 
> aren’t able to login to the agent desktop. If a user is also a 
> supervisor, does that take 2 licenses or just 1? Right now I have 62 
> desktop agents and 6 supervisors logged in and I have users getting 
> the max license error. Any suggestions??
>
> Thank you,
>

It has to be something else now... 62 desktops 6 supervisors = 68 
licenses... 62 desktops 6 supervisors using 2 licenses = 74 licenses.

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J. Oquendo
http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x1383A743
sil . infiltrated @ net http://www.infiltrated.net 

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