[cisco-voip] IPCC HR licensing questions

[Rasim Duric]

You have to add the HR licenses too.

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca
-----Original Message-----
From: J. Oquendo [mailto:sil at infiltrated.net] 
Sent: Wednesday, April 04, 2007 3:24 PM
To: Rasim Duric; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC HR licensing questions



Rasim Duric wrote:
>
> In the IPCCX 4.0(x) a supervisor user will take one license, a 
> supervisor might take another license if logging also as an agent, and

> a historical reporting session will take one license.
>
> To find out how many licenses you have assigned for HR, go to the 
> System Parameters in the Appadmin. I think, you can modify this number

> if you go to the Tools -> Historical Report Configuration -> Max DB 
> Connections for Report Client Sessions.
>
>
> I have 80 licenses right now and I had the understanding that it was 
> for concurrent users logged in only. However, over the last few days 
> my users have been getting "Max licenses exceeded..." messages and 
> aren't able to login to the agent desktop. If a user is also a 
> supervisor, does that take 2 licenses or just 1? Right now I have 62 
> desktop agents and 6 supervisors logged in and I have users getting 
> the max license error. Any suggestions??
>
> Thank you,
>

It has to be something else now... 62 desktops 6 supervisors = 68 
licenses... 62 desktops 6 supervisors using 2 licenses = 74 licenses.

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