[cisco-voip] IPCC HR licensing questions

[Jerri Robbins]

It says that you need it open to monitor calls. Really you dont need it for most of what the supervisor desktop has. 
Jerri
~from Blackberry

-----Original Message-----
From: Jonathan Charles <jonvoip at gmail.com>
To: Rasim Duric <rduric at uoguelph.ca>
CC: Jerri Robbins; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Sent: Wed Apr 04 21:08:24 2007
Subject: Re: [cisco-voip] IPCC HR licensing questions

You get an error if you don't have the Agent up already when you try logging into the Supervisor...


Jonathan


On 4/4/07, Rasim Duric < rduric at uoguelph.ca <mailto:rduric at uoguelph.ca> > wrote:

	A supervisor MUST login to the agent desktop prior to logging in as a supervisor ONLY if he/she needs to barge-in and/or intercept functionality. 

	 

	Rasim Duric
	Network Analyst (CCS)
	University of Guelph
	Guelph, N1G 2W1, ON
	519-824-4120x53146
	rduric at uoguelph.ca

		From: Jonathan Charles [mailto: jonvoip at gmail.com <mailto:jonvoip at gmail.com> ] 
	Sent: Wednesday, April 04, 2007 6:17 PM
	To: Rasim Duric
	Cc: Jerri Robbins; cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] IPCC HR licensing questions

	 

	In 4.0, a supervisor MUST login to the agent desktop prior to logging in as a supervisor, so I am not sure how they could log in to just the supervisor desktop...
	
	
	Jonathan

	On 4/4/07, Rasim Duric <rduric at uoguelph.ca> wrote:

	In the IPCCX 4.0(x) a supervisor user will take one license, a supervisor might take another license if logging also as an agent, and a historical reporting session will take one license.

	 

	To find out how many licenses you have assigned for HR, go to the System Parameters in the Appadmin. I think, you can modify this number if you go to the Tools -> Historical Report Configuration -> Max DB Connections for Report Client Sessions. 

	 

	 

	Rasim Duric
	Network Analyst (CCS)
	University of Guelph
	Guelph, N1G 2W1, ON
	519-824-4120x53146
	rduric at uoguelph.ca

	From: cisco-voip-bounces at puck.nether.net <mailto:cisco-voip-bounces at puck.nether.net>  [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jerri Robbins
	Sent: Wednesday, April 04, 2007 2:22 PM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] IPCC HR licensing questions

	 

	Can someone explain how the HR licensing works?  I have 80 licenses right now and I had the understanding that it was for concurrent users logged in only.  However, over the last few days my users have been getting "Max licenses exceeded…" messages and aren't able to login to the agent desktop.  If a user is also a supervisor, does that take 2 licenses or just 1?  Right now I have 62 desktop agents and 6 supervisors logged in and I have users getting the max license error.  Any suggestions??

	 

	Thank you,

	 

	Jerri Robbins

	IT Department

	Mercury Payment Systems

	10 Burnett Ct., Suite 300

	Durango CO 81301

	970-385-3461

	970-385-2735 (fax)

	
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