[cisco-voip] IPCC HR licensing questions

[Jerri Robbins]

This is correct. I use the supervisor desktop all the time to monitor call groups and to are agent status. 
Jerri
~from Blackberry

-----Original Message-----
From: Rasim Duric <rduric at uoguelph.ca>
To: Jonathan Charles <jonvoip at gmail.com>
CC: Jerri Robbins; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Sent: Wed Apr 04 19:50:11 2007
Subject: RE: [cisco-voip] IPCC HR licensing questions

A supervisor MUST login to the agent desktop prior to logging in as a supervisor ONLY if he/she needs to barge-in and/or intercept functionality. 

 

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Wednesday, April 04, 2007 6:17 PM
To: Rasim Duric
Cc: Jerri Robbins; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC HR licensing questions

 

In 4.0, a supervisor MUST login to the agent desktop prior to logging in as a supervisor, so I am not sure how they could log in to just the supervisor desktop...


Jonathan

On 4/4/07, Rasim Duric <rduric at uoguelph.ca> wrote:

In the IPCCX 4.0(x) a supervisor user will take one license, a supervisor might take another license if logging also as an agent, and a historical reporting session will take one license.

 

To find out how many licenses you have assigned for HR, go to the System Parameters in the Appadmin. I think, you can modify this number if you go to the Tools -> Historical Report Configuration -> Max DB Connections for Report Client Sessions. 

 

 

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jerri Robbins
Sent: Wednesday, April 04, 2007 2:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC HR licensing questions

 

Can someone explain how the HR licensing works?  I have 80 licenses right now and I had the understanding that it was for concurrent users logged in only.  However, over the last few days my users have been getting "Max licenses exceeded…" messages and aren't able to login to the agent desktop.  If a user is also a supervisor, does that take 2 licenses or just 1?  Right now I have 62 desktop agents and 6 supervisors logged in and I have users getting the max license error.  Any suggestions??

 

Thank you,

 

Jerri Robbins

IT Department

Mercury Payment Systems

10 Burnett Ct., Suite 300

Durango CO 81301

970-385-3461

970-385-2735 (fax)


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip