[cisco-voip] IPCC agents randomly dis-associate & require re-association

[Matthew Saskin]

I've run into the same problem with the following combos:

IPCC Enterprise 4.6.2 + CCM 3.3 + active directory
IPCC Enterprise 6.0 + CCM 4.1.3 + active directory

Had the following things happen:
-some devices will disappear from being associated to a user
-all devices will disappear from being associated to a user
-devices will lose their line process and still be listed as associated, 
but act otherwise

Have had multiple TAC cases and provided more logs/traces than I care to 
think about - never got any resolution or even an acknowledged bug.

-matt


Erik Goppel wrote:
> I suggest you open a TAC Case for this, we`ve had the same problem, 
> looks like there is an issue with CTI Manager and DCD.
> We have the same problem where the CTI manager suddenly dissacociates 
> a user from a device, but when you look in the admin pages, it is 
> still associated, so a re-associate will solve the issue.
> We upgraded to 4.2 to solve the issue, and it looks like we don`t have 
> it anymore.
>  
> Do you actually see the agents dissacociated? or is the association 
> just not working anymore?
>  
> Good Luck,
>  
> Erik Gopppel
>
>  
> 2007/4/6, Joe Keller <joe.j.keller at gmail.com 
> <mailto:joe.j.keller at gmail.com>>:
>
>     Hi All,
>
>     CCM 4.1(3)SR2
>     IPCC Express 4.0(4)SR1
>

>      
>      
>     Randomly agents dis-associate. We go in to CCM Global Directory
>     and re-associate agent(s), and all is fine for a period of time.
>     Just wondering if anyone had any thoughts on this.
>      
>     Thanks,
>     Joe
>
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