[cisco-voip] IPCC agents randomly dis-associate & require re-association

[Erik Goppel]

I suggest you open a TAC Case for this, we`ve had the same problem, looks
like there is an issue with CTI Manager and DCD.
We have the same problem where the CTI manager suddenly dissacociates a user
from a device, but when you look in the admin pages, it is still associated,
so a re-associate will solve the issue.
We upgraded to 4.2 to solve the issue, and it looks like we don`t have it
anymore.

Do you actually see the agents dissacociated? or is the association just not
working anymore?

Good Luck,

Erik Gopppel


2007/4/6, Joe Keller <joe.j.keller at gmail.com>:
>
>  Hi All,
>
> CCM 4.1(3)SR2
> IPCC Express 4.0(4)SR1
>
>
> Randomly agents dis-associate. We go in to CCM Global Directory and
> re-associate agent(s), and all is fine for a period of time. Just wondering
> if anyone had any thoughts on this.
>
> Thanks,
> Joe
>
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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