[cisco-voip] IPCC - Can Users Change Prompt

[DUNCAN, W B.]

I am relatively new to IPCC 4.0, and have created a script for use by
our help desk.  It is a basic queue script which starts by playing a
file which says, "Thank you for calling the OTC help desk..."  It then
either transfers callers to an available agent or puts them in the
queue.  This would be the normal greeting, but during outages, it would
be nice if the helpdesk could re-record this to say, "Thank you for
calling the help desk, we are currently experiencing trouble with system
X...", then when the crisis is over easily change it back (sort of like
alternate greetings in Unity).  I can't figure out have to do this, does
anyone have any suggestions?

 

Thanks,

W. Brian Duncan

Coordinator of Telecommunications

Ozarks Technical Community College

 

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