[cisco-voip] cti port usage

[Matthew Saskin]

Semi-related, but if the issue is running out of available ports in a 
"trunk" to the IVR, you can do checking in the routing script 
[specifically in the translation route node] to verify that a specific 
trunk group has idle trunks before sending a call down it.

If the problem is that CTI ports never seem to be released by the IVR, 
there are a handful of bugs that I've run into with the interaction of 
ICM 6 and CRA 3.5.3 that seem to have been fixed up with 6.0sr9.

-matt

Erik Erasmus (E) wrote:
>
> Hi
>
> Does anyone know how to monitor cti ports in use on a call manager 
> server – IPCC enterprise call centre environment. We have a call 
> manager cluster in a call centre environment linking to IVR servers 
> etc and are picking up issues which we believe can be related to us 
> running out of cti ports.
>
> Browsed over the counters in performance monitor but could not see 
> anything helpful showing the actual cti ports actively in use in real 
> time at any given moment.
>
> Erik Erasmus
>
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