[cisco-voip] CallCenter Altitude + CallManager Question

[Marcin Nowacki]

Hello

 

I would like to ask you what may be used as a separator in route pattern
with CMC enabled .

System contains IPCC ( altitude ) and CCM 4.1 . When I would like to
have an automatic outbound campaign in IPCC  I must configure ( in
altitude ,  for CTI ports ) Prefix + separator code + Client Matter Code
. I have no idea what "separator code" might be in use.I 've found  only
that :


"Using FAC/CMC with CTI, JTAPI, and TAPI Applications 


In most cases, Cisco CallManager can alert a CTI, JTAPI, or TAPI
application that the user must enter a code during a call. When a user
places a call, creates an ad hoc conference, or performs a consult
transfer through a FAC- or CMC-enabled route pattern, the user must
enter a code after receiving the tone. When a user redirects or blind
transfers a call through a FAC- or CMC-enabled route pattern, the user
receives no tone, so the application must send the codes to Cisco
CallManager. If Cisco CallManager receives the appropriate codes, the
call connects to the intended party. If Cisco CallManager does not
receive the appropriate codes, Cisco CallManager sends an error to the
application that indicates which code is missing. "

 

Have you got the tha idea what that appropriate code might be ???

 

Best regards

Marcin

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