[cisco-voip] Ring settings on shared lines...

[Ryan Ratliff]

What softkeys are available when the call comes in?  If it just  
Answer and iDivert then the new call is being moved to the front of  
the display.  They should be able to use the rocker to move up to  
their active call.    If they don't like this then change the value  
for "Auto Line Select" to Disabled on the device page.

-Ryan

On Apr 19, 2007, at 4:45 PM, Jonathan Charles wrote:

Nope.

I was debating it tho...

is this a known bug, or just speculation, cuz 5.1.1 has pretty new  
phone firmware...



Jonathan

On 4/19/07, c3voip <c3voip at nc.rr.com> wrote:
Sounds like a phone load problem.  Have you tried different load  
versions?


-C

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Jonathan Charles
Sent: Thursday, April 19, 2007 1:59 PM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] Ring settings on shared lines...


I have a CCM5.1, cust has 7960s everywhere, and everyone has a common  
shared line... Customer reports that when they are on a call, and a  
call comes in on the shared line, they lose their softkeys (transfer  
and whatnot...)...

We set the phones with the shared line to have a ring setting of  
disabled when the phone is active, yet this didn't do anything... the  
phone's softkeys still change...

Any workaround?


Jonathan


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