[cisco-voip] Upgrading Antivirius on CCM and Unity? Anything to Watch Out For?

[Miller, Steve]

I am definitely know to turn off the Cisco agent and also antivirus in
order to install programs.  Are you familiar with any of the other
items, especially the DCOM item?  I am also told not to run "full system
scan".  Does that make sense?
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

 

________________________________

From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Friday, April 20, 2007 11:54 AM
To: Miller, Steve; ciscovoip
Subject: RE: [cisco-voip] Upgrading Antivirius on CCM and Unity?
Anything to Watch Out For?



Turn off CSA before installing.  My understanding is that install.... If
it doesn't work..... uninstall.  I don't think Cisco is certifying  AV
any more.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Friday, April 20, 2007 3:31 AM
To: ciscovoip
Subject: [cisco-voip] Upgrading Antivirius on CCM and Unity? Anything to
Watch Out For?

 

I haven't seen any specific cautions for CCM and the Cisco site only has
these cautions (below).  What other concerns are there?.....especially
for Unity?

 

"Excluding from virus scanning the directory in which Cisco Unity is
installed-If antivirus software is installed on the Cisco Unity server,
exclude from scanning the directory in which Cisco Unity is installed
(the default directory is CommServer), as well as all subdirectories, so
that the Cisco Unity Administrator and the Cisco Unity Assistant will
work properly. Refer to the antivirus software Help for instructions on
excluding directories from scanning. 

* <BLOCKED::http://www.cisco.com/univercd/illus/images/blank.gif>
Blocking DCOM communications-Do not block DCOM communications on
subscriber workstations, or the Media Master control bar will not
function correctly. 

* <BLOCKED::http://www.cisco.com/univercd/illus/images/blank.gif>
Blocking WAV attachments-Do not configure virus-scanning software to
block WAV attachments, or recordings will be removed from voice
messages. "

 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

 

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