[cisco-voip] IPCC Error

[Ed Leatherman]

Turned out these particular errors were due to the agents/supervisors all
did a DHCP /renew mid-day (new DHCP server) and didnt restart CAD . I think
the service just got confused which IP addresses were where.. as soon as I
had them restart it all fixed itself and the errors stopped. The errors and
problems all corresponded exactly with when the network group had them
refresh their DHCP leases.

I restarted the CRS engine this weekend and it fixed my JTAPI service
state... not sure why it went partial anyway, all the route points and ports
were registered. We're running sr4something.

On 4/23/07, Jean-Victor.Brun at ins.com <Jean-Victor.Brun at ins.com> wrote:
>
>  I've been having the same issue.  The partial service has to do because
> all of the services are not started.  What ver of CCM are you running?  sr3b
> has CTI issues.  Need to upgrade to sr4d ... was the solution for me.  I am
> not entirely sure of the solution.  let me know if you find out anything on
> that.
>
> ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net on behalf of Ed Leatherman
> *Sent:* Wed 4/18/2007 1:19 PM
> *To:* ciscovoip
> *Subject:* [cisco-voip] IPCC Error
>
> Anyone seen this before?
>
> Event Type:    Error
> Event Source:    Cisco Desktop Call/Chat Service
> Event Category:    None
> Description:
> FCCS260 Caught Exception <COMM_FAILURE> sending message to application
> <Supervisor_36538>, logout application.
>
> At first glance I'm looking for some sort of network problem out to the
> agents/supervisors... but my JTAPI is in partial service also, so i've
> wondering if its something else.
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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