[cisco-voip] IPCCX Script

[Carter, Bill]

I don't have access to the script, but we have done this using lookups
to a XML file.  Calls for a CSQ look at the server time then + or -
hours to match the local time zone.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
Sent: Tuesday, April 24, 2007 8:07 AM
To: Ed Leatherman; Mike Lo
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX Script



This kind of functionality is not inherent in the IPCC Express product.
If you are truly looking for a global solution, you really should look
at IPCC Enterprise.

 

What you can do:

Ed is on the right track here with setting time of day routing for each
time zone.  However, you will have to manually adjust for any US time
zones twice a year, unless you do some crafty java steps to determine
when DST turns on and off.  

 

My 2 cents...

 

Matt

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Tuesday, April 24, 2007 8:23 AM
To: Mike Lo
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX Script

 

I think the scripting only does time of day in the server timezone.
Could you use skills based routing with a CSQ for each time zone and
assign calls to CSQ's based on the time of day? Agents could have a
skill setting for csq's in timeperiods where they are working. Is that
what you are looking at doing? 

Seems like it would be complicated but I don't know how else to do it.

On 4/23/07, Mike Lo <milkchai71 at gmail.com > wrote:

Hi all,

 

We're using IPCCX 4.0(5) with enhancement edition. Now, we're planning
to deploy a simple call centre over Asia countries. The call flow
includes time-of-day control and holiday table. Since the physical
server of IPCCX is located in HK, so how the script can cater for
different time zone? Does anyone get the sample script for study? 

 

Cheers,

Mike



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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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