[cisco-voip] IPCC Express 4.0(4) cluster question

[Jonathan Charles]

Got a customer, we are replacing an old 7835 running IPCC 3.1 with 170
agents with four new servers for IPCC 4.0 (two 7845s and two 7835s).

I have the licenses, but Cisco issues me two licenses, both say the same
thing:

INCREMENT CRS_PREICDSRVR cisco 4.0 permanent uncounted \ count 1
INCREMENT CRS_PRE_SEAT cisco 4.0 permanent uncounted \ count 85

The guy issuing the licenses from Cisco also said the following, which I
didn't understand:

"I have generated and sent you 2 * IPCC version 4.0 licenses, each with 85
agents as the old licenses (170 agents). Please be aware that 1 license is
for MCS 7825 server and the other one is for MCS 7835 server"

What does this mean (I asked the guy but he hasn't responded...)?

Also, can anyone point me to a place where I can get substantial
instructions for installing this? The plan is for the two 7845s to be CRS
Engines, and the two 7835s to be DB/Recording servers.

I presume that I just point them all at the same LDAP profile and IPCC
figures it out... but this is probably wrong.

Also, since the agent licenses are split between both servers, what happens
in the event of a failure? Does each server only support 85 agents? Or do
they double up and all agents can log in?

Which server do I point the agents at? Does it matter?



Jonathan
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