[cisco-voip] voicemail on a huntlist

[Erik Erasmus (E)]

Hi Wes / Kris

 

The part I am not getting is that I don't see a tick box for voicemail
on the hunt pilot like one would see on a normal line where one set
the forwarding 

 

Only see  - use personal preferences and the fields for a DN and the
calling search space field .... So how do I actually point the thing
to voicemail

 

The personal pref tick - the way I understand will use the settings of
whoever extended the call originally. In my case all calls will come
from an attendant and I simply want to make sure that if a call hunts
through all options it goes to voicemail.

 

 

 

 

erik

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, August 02, 2007 5:17 PM
To: Erik Erasmus (E)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] voicemail on a huntlist

 

CM: hunt pilot configuration. there are settings for max hunt time,
and hunt no answer destination.

/Wes

Erik Erasmus (E) wrote: 

I have a customer with a lot of hunt groups on call manager 4-2. They
complaint that for some hunt lists they have complains where customers
don't get to a person. I think these hunt groups are under staffed and
now want to suggest that they try using a general voicemail mailbox as
a last member. They have unity connection.

 

It is not clear to me how to implement this. I have done several
normal phones with Unity connection and voicemail works fine. But how
does one get voicemail on a hunt. Does it sit on the hunt pilot?.

 

The hunt pilot is DN 4455. Do I now create mailbox with extension 4455
and then how do I get the hunt to revert to voicemail after it has
exhausted the hunt group members. Basically in ccm - what do I do. I
also want to know how would multiple people then have access to this
one common mailbox. Does it need to be configured as a special mailbox
on connection and how would they dial the mailbox to clean it out.
When you dial the voicemail pilot normally your extension takes you to
your voicemail. Also - how would message waiting indication then works
or would one not use it and people simply have to randomly dial in a
check for messages.

 

Any help appreciated

 

 

 

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