[cisco-voip] voicemail on a huntlist

[Erik Erasmus (E)]

Thanks 

Will try 

 

________________________________

From: Rasim Duric [mailto:rduric at uoguelph.ca] 
Sent: Friday, August 03, 2007 2:37 PM
To: Erik Erasmus (E)
Subject: RE: [cisco-voip] voicemail on a huntlist

 

In your Hunt List just add your Voice Mail Hunt group. This group
(Voice Mail Hunt Group) should be last in the list if you want Voice
mail to answer when you dial the Pilot DN and there is nobody to take
the call. 

 

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Friday, August 03, 2007 2:02 AM
To: Wes Sisk; Kris Seraphine
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] voicemail on a huntlist

 

Hi Wes / Kris

 

The part I am not getting is that I don't see a tick box for voicemail
on the hunt pilot like one would see on a normal line where one set
the forwarding 

 

Only see  - use personal preferences and the fields for a DN and the
calling search space field .... So how do I actually point the thing
to voicemail

 

The personal pref tick - the way I understand will use the settings of
whoever extended the call originally. In my case all calls will come
from an attendant and I simply want to make sure that if a call hunts
through all options it goes to voicemail.

 

 

 

 

erik

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, August 02, 2007 5:17 PM
To: Erik Erasmus (E)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] voicemail on a huntlist

 

CM: hunt pilot configuration. there are settings for max hunt time,
and hunt no answer destination.

/Wes

Erik Erasmus (E) wrote: 

I have a customer with a lot of hunt groups on call manager 4-2. They
complaint that for some hunt lists they have complains where customers
don't get to a person. I think these hunt groups are under staffed and
now want to suggest that they try using a general voicemail mailbox as
a last member. They have unity connection.

 

It is not clear to me how to implement this. I have done several
normal phones with Unity connection and voicemail works fine. But how
does one get voicemail on a hunt. Does it sit on the hunt pilot?.

 

The hunt pilot is DN 4455. Do I now create mailbox with extension 4455
and then how do I get the hunt to revert to voicemail after it has
exhausted the hunt group members. Basically in ccm - what do I do. I
also want to know how would multiple people then have access to this
one common mailbox. Does it need to be configured as a special mailbox
on connection and how would they dial the mailbox to clean it out.
When you dial the voicemail pilot normally your extension takes you to
your voicemail. Also - how would message waiting indication then works
or would one not use it and people simply have to randomly dial in a
check for messages.

 

Any help appreciated

 

 

 

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