[cisco-voip] IPCC usage at remote locations?

[Jonathan Charles]

The problem you will run into is that the CTI Manager and JTAPI
connection have to be to the same CallManager cluster.

It would probably be cheaper to get them their own IPCC server/cluster...

Alternatively, you could dump their CCM cluster, and just have them join yours.



Jonathan

On 8/7/07, Dark Fiber <d4rkf1ber at gmail.com> wrote:
> A few months back I deployed IPCC express internally for our help desk, few
> little hiccups and learning curve but got it all working and its been
> humming along fine for some time now.
>
> I was just asked to look into what it would take to leverage IPCC at a
> remote location that has their own call manager deployment.  Basically its
> another company, our management wants to provide on site support people
> there to help them out with some big projects I guess.
>
> Connectivity, bandwidth and all is not an issue, plenty of that between the
> two.  What I am trying to figure out is if there is a way to leverage our
> IPCC with their Callmanagers and phones, or if I am just going to have to
> deploy phones there that will connect with our callmanagers in order to
> leverage IPCC there.
>
> I don't think you can use IPCC servers to connect to different CallManager
> clusters since you have to specify in IPCC the JTAPI provider and the CRS
> LDAP Server info which in our case points to our primary callmanager.
>
> It would seem the only viable option would probably be to just deploy phones
> at the remote site that connect back to our callmanager.
>
> But I know there are plenty of experts out there who have seen and heard
> many situations and scenarios and have different ideas on ways to accomplish
> things.
>
> Thanks
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