[cisco-voip] Looking for the kindest way to find the top callersinto IPCC

[Ocampo, Walter]

You are in the right track, if you just want to know who are the top
callers. Historical report will give you that information.

 

Regards,

 

Walter Ocampo

System Network Analyst

Office of Information Technology

540 S.E 3rd. Ave, Suite 300

Fort Lauderdale, FL 33301

(954) 357 8041 Cell (954) 632 8228

wocampo at broward.org

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Quigley
Sent: Wednesday, August 08, 2007 1:46 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Looking for the kindest way to find the top
callersinto IPCC

 

I have been requested to find out who the top callers are into IPCC, and
I am finding out the CRS Historical Reporting isn't going to be the
answer.

 

I have CCM 4.1(3) and IPCCX4.0(5) in the scenario. The report aims to
provide who the top callers are in to our Product Support queues to
determine which of our product dealers may need more training.

 

If anyone has been down this road before, I would love to hear their
experience and advice. Thanks!

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