[cisco-voip] Static on 7960 Series Phone

[Jason Aarons (US)]

I would replace her phone at least two more times. Tends to be between
mic and handset.  Have you tried using a headset (Plantronics, etc) to
duplicate the problem?  Sure it's not a bad channel on a PRI? Or bad
PVDM2 ? Happens every call every time and she is the only one reporting
it?  Is your PSTN interface analog or digital? Open ticket with PSTN to
bring out a T-Berd and listen for static on calls? If she transfers call
to another dn does the static follow transfer?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cauthen, John
A.
Sent: Tuesday, August 14, 2007 4:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Static on 7960 Series Phone

 

We have an issue with one of our 7960 series phones continually to have
static / crackling while the phone is in use.  It does not happen on
every phone call but does happen usually every day.  We have contacted
TAC support and have gone through the following troubleshooting but
cannot pin point the issue.

 

1. Phone has been replaced twice

2. Taken a non reported static phone and placed in her office, static
gets reported

3. Taken her phone out and had another user use it and no static
reported

4. We have run a new cable from her phone to a port outside her office
that has no static and she still get's static

5. Office has been checked for interfering devices (none found)

6. Static reported by her as being so bad she cannot hear the person she
is talking to all the way down to just crackling (like cell phone
reception), but the person on the other end does not hear static.

7. Have applied the latest and greatest phone load to user's phone

 

If anyone has any suggestions or ideas it would be very appreciated.

 

Thanks,

John

________________________________

Note:

This message and any attachments from the law firm Arnall Golden Gregory
LLP may contain CONFIDENTIAL and legally protected information.  If you
are not the addressee and an intended recipient, please do not read,
copy, use or disclose this communication to others;  also, please notify
the sender by replying to this message, and then delete it from your
system.  Thank you. 

________________________________




-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070814/dd25462c/attachment.html