[cisco-voip] Static on 7960 Series Phone

[Justin Steinberg]

Swap her hearing aid?

On 8/14/07, Jason Burwell <BurwellJ at firstcharter.com> wrote:
>
>  It may be an issue with the route the cable is run- like if it goes over
> a fluorescent light or something. Also, have you swapped out switch ports
> and patch cords on both ends?
>
>
>
> Jason
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Cauthen, John A.
> *Sent:* Tuesday, August 14, 2007 4:22 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Static on 7960 Series Phone
>
>
>
> We have an issue with one of our 7960 series phones continually to have
> static / crackling while the phone is in use.  It does not happen on every
> phone call but does happen usually every day.  We have contacted TAC support
> and have gone through the following troubleshooting but cannot pin point the
> issue.
>
>
>
> 1. Phone has been replaced twice
>
> 2. Taken a non reported static phone and placed in her office, static gets
> reported
>
> 3. Taken her phone out and had another user use it and no static reported
>
> 4. We have run a new cable from her phone to a port outside her office
> that has no static and she still get's static
>
> 5. Office has been checked for interfering devices (none found)
>
> 6. Static reported by her as being so bad she cannot hear the person she
> is talking to all the way down to just crackling (like cell phone
> reception), but the person on the other end does not hear static.
>
> 7. Have applied the latest and greatest phone load to user's phone
>
>
>
> If anyone has any suggestions or ideas it would be very appreciated.
>
>
>
> Thanks,
>
> John
>  ------------------------------
>
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>
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