[cisco-voip] CCM 5.1, unable to pull logs via RTMT..

[Jonathan Charles]

Thanks, I will open a case later today


Jonathan

On 8/15/07, Wes Sisk <wsisk at cisco.com> wrote:
> RTMT bombs if it tries to touch a file and does not have permission.
> This was initially caused by CSCsh36576.  Open a TAC case so we can get
> in with remote account and correct file permissions.  RTMT limitation is
> documented in CSCsi33810 and partial workaround supplied in CSCsi80661
> whereby RTMT will continue collecting files even if error occurs on one
> file.
>
> /Wes
>
> Jonathan Charles wrote:
> > I have a CCM 5.1 cluster, I can pull logs via RTMT from the publisher
> > fine, but when I try from the subscriber, I get the following:
> >
> > "An Error Occurred while Processing Request"
> >
> > I am able to connect via RTMT and see performance stats (Virtual
> > Memory, CPU, registered phones, etc...) I just can't view log files.
> >
> > Initially I couldn't even get into RTMT, so I restarted Cisco
> > Servicability and I was able to get in... Any ideas what could be
> > wrong here?
> >
> >
> >
> > Jonathan
> > _______________________________________________
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> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>