[cisco-voip] CCM 5.1, unable to pull logs via RTMT..

[Wes Sisk]

RTMT bombs if it tries to touch a file and does not have permission.  
This was initially caused by CSCsh36576.  Open a TAC case so we can get 
in with remote account and correct file permissions.  RTMT limitation is 
documented in CSCsi33810 and partial workaround supplied in CSCsi80661 
whereby RTMT will continue collecting files even if error occurs on one 
file.

/Wes

Jonathan Charles wrote:
> I have a CCM 5.1 cluster, I can pull logs via RTMT from the publisher
> fine, but when I try from the subscriber, I get the following:
>
> "An Error Occurred while Processing Request"
>
> I am able to connect via RTMT and see performance stats (Virtual
> Memory, CPU, registered phones, etc...) I just can't view log files.
>
> Initially I couldn't even get into RTMT, so I restarted Cisco
> Servicability and I was able to get in... Any ideas what could be
> wrong here?
>
>
>
> Jonathan
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