[cisco-voip] ccm 4-2 remote branch attendant problem

[Erik Erasmus (E)]

Hi

\

I have a central call manager on a big campus and one remote branch.
The central site had serious issues with calls being stuck in the
cisco attendant console Queue. Cisco eventually gave up and told us to
rather install ARC. I am now trying to convince the customer to fork
out the bucks for it. 

 

Now one of the branches are playing up - also using the cisco
attendant console software combined with 7960 phones. I verified the
Qos on our wan MPLS links and looks fine - no drops in the Realtime
class where I put the g729 voice traffic as well as the signaling
traffic etc.  But the remote attendants complain about their consoles
freezing up. Has anyone - any good suggestions on an easy way to
monitor the attendant signaling with CCM. I looked at the Qos already
and also tested basic IP connectivity when they complain plus looked
at some of the performance counters in prefmon fro call manager
attendant and things look normal.

 

 

 

erik 



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