[cisco-voip] ccm 4-2 remote branch attendant problem

[Aman Chugh]

If going on site, try to capture the file acclient.txt from attendant
console pc to check for errors.

Aman


On 8/20/07, Erik Erasmus (E) <ErasmuE4 at telkom.co.za> wrote:
>
>  Thanks – will verify
>
>
>
> Sending someone to site to see exactly what is happening there
>
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>
> erik
>
>
>  ------------------------------
>
> *From:* Aman Chugh [mailto:aman.chugh at gmail.com]
> *Sent:* Monday, August 20, 2007 12:53 PM
> *To:* Erik Erasmus (E)
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] ccm 4-2 remote branch attendant problem
>
>
>
> Eric,
>
>
>
> I have seen issues with these before , this might help, check whether the
> remote attendant has screensaver enabled on her computer where she has AC
> installed. AC Client hangs when screensaver kicks in.
>
>
>
> Thanks
>
>
>
> Aman
>
>
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>
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>
>
> On 8/20/07, *Erik Erasmus** (E)* <ErasmuE4 at telkom.co.za> wrote:
>
> Hi
>
> \
>
> I have a central call manager on a big campus and one remote branch. The
> central site had serious issues with calls being stuck in the cisco
> attendant console Queue. Cisco eventually gave up and told us to rather
> install ARC. I am now trying to convince the customer to fork out the bucks
> for it.
>
>
>
> Now one of the branches are playing up – also using the cisco attendant
> console software combined with 7960 phones. I verified the Qos on our wan
> MPLS links and looks fine – no drops in the Realtime class where I put the
> g729 voice traffic as well as the signaling traffic etc.  But the remote
> attendants complain about their consoles freezing up. Has anyone – any good
> suggestions on an easy way to monitor the attendant signaling with CCM. I
> looked at the Qos already and also tested basic IP connectivity when they
> complain plus looked at some of the performance counters in prefmon fro call
> manager attendant and things look normal.
>
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>
> erik
>
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