[cisco-voip] ccm 4-2 remote branch attendant problem

[Erik Erasmus (E)]

Thanks - will verify

 

Sending someone to site to see exactly what is happening there

 

 

 

erik

 

________________________________

From: Aman Chugh [mailto:aman.chugh at gmail.com] 
Sent: Monday, August 20, 2007 12:53 PM
To: Erik Erasmus (E)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ccm 4-2 remote branch attendant problem

 

Eric,

 

I have seen issues with these before , this might help, check whether
the remote attendant has screensaver enabled on her computer where she
has AC installed. AC Client hangs when screensaver kicks in.

 

Thanks

 

Aman 

 

 



 

On 8/20/07, Erik Erasmus (E) <ErasmuE4 at telkom.co.za> wrote: 

Hi

\

I have a central call manager on a big campus and one remote branch.
The central site had serious issues with calls being stuck in the
cisco attendant console Queue. Cisco eventually gave up and told us to
rather install ARC. I am now trying to convince the customer to fork
out the bucks for it. 

 

Now one of the branches are playing up - also using the cisco
attendant console software combined with 7960 phones. I verified the
Qos on our wan MPLS links and looks fine - no drops in the Realtime
class where I put the g729 voice traffic as well as the signaling
traffic etc.  But the remote attendants complain about their consoles
freezing up. Has anyone - any good suggestions on an easy way to
monitor the attendant signaling with CCM. I looked at the Qos already
and also tested basic IP connectivity when they complain plus looked
at some of the performance counters in prefmon fro call manager
attendant and things look normal. 

 

 

 

erik 

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