[cisco-voip] IPCC IP Phone Agents

[LuisYrigoyen at bayviewfinancial.com]

Johnny,
        I don't have an answer to your question but another question:
What is IPCC Phone Agent service? how do one get that? is it free? 
>From your email and a quick googling I can deduce that, is a phone service 
that allows agents to log in/out via the phones etc. but I'm interested on 
what else it can do.
We are currently running IPCC Express Enhanced 4.0(4).

I'm very new with IPCC and any info or documentation will be greatly 
appreciated.

thank you




Luis Yrigoyen

Network Operations
Bayview Financial, L.P.
4425 Ponce de Leon Blvd.
Coral Gables, FL 33146

T 305.817.5083
F 305.646.4744
E luisyrigoyen at bayviewfinancial.com




"Johnny Crothers \(c\)" <Johnny.Crothers at vanco.co.uk> 
Sent by: cisco-voip-bounces at puck.nether.net
08/21/2007 10:35 AM

To
<cisco-voip at puck.nether.net>
cc

Subject
[cisco-voip]  IPCC IP Phone Agents






Hi All,
 
The customer we have implemented IPCC for is complaining that they used to 
have an "arrow" next to one of their lines to indicate that there was a 
call waiting for them, and they are asking me to provide them with a visal 
aid to show them there is a call in queue without using the "state" 
softkey of the IPCC Phone Agent service. (Some people dont like change as 
we all know!)
 
Has anyone ever used a 3rd party that has provided something similair to 
this?
 
Cheers,
 
Johnny


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