[cisco-voip] Is this Unity's death knell?

[Jonathan Charles]

I am sure someone will come out with a freeware app that does MWI...

However, it probably won't be able to tag just voicemails and will
light MWI on all inbox items.

The reality is that, in a unified messaging environment, most people
don't use their phones to retrieve vmail anyway.

I think a business argument could almost be made to forgo MWI and
issue everyone speakers for their PCs.



J

On 8/27/07, Jeffrey C. Ollie <jeff at ocjtech.us> wrote:
> On Sun, 2007-08-26 at 23:17 -0500, Jonathan Charles wrote:
> > http://www.microsoft.com/exchange/evaluation/features/unifiedmessaging.mspx
> >
> > Speech-Enabled Auto Attendant
> >
> > The Attendant answers calls using an automated operator with
> > customizable menus (for example, "press 1 for sales") and global
> > address list directory lookups (for example, "who would you like to
> > contact?"). Callers can interact with the Automated Attendant through
> > touchtone menus or their voice using speech recognition.
> >
> > I think the integrated speed recognition is pretty cool, and as soon
> > as you play with Outlook Voice Access, Unity looks kind of sad in
> > comparison...
>
> The "cool" features may be nice to give to your "C" level users, but the
> killer for me would be letting the in-house Exchange admins handle the
> voicemail/auto-attendants on their (existing) highly-available Exchange
> clusters, rather than depending on my single Unity server.  That way I
> can also stop being an Exchange administrator myself (which I have
> neither the training or temperament for).
>
> One thing I noticed from [1]:
>         Exchange 2007 Unified Messaging has been tested for use with
>         Cisco Call Manager version 5.x. If you have Cisco Call Manager
>         5.x on your network, you will be able to connect Exchange 2007
>         Unified Messaging servers directly to Call Manager without the
>         requirement of an IP/VoIP gateway. Many of the features that are
>         included with Exchange 2007 Unified Messaging are fully
>         functional with Cisco Call Manager 5.x. However, the Message
>         Waiting Indicator (MWI) feature does not work and faxing does
>         not work because the T.38 faxing protocol is not supported by
>         Cisco Call Manager.
>
> T.38 faxing I think I could do without, but I think I'd be in danger of
> losing my job if MWI stopped working.  However, according to the
> document that you can download from [2] there's a third-party
> solution[3] that enables MWI.
>
> [1] http://technet.microsoft.com/en-us/library/2516dac1-dfdc-47eb-8e6f-18b1537a57b2.aspx
> [2] http://www.microsoft.com/downloads/details.aspx?FamilyId=68b43d3c-7c84-4c2f-bfd7-98754970d70e&displaylang=en
> [3] http://www.mwi2007.com/
>
>
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