[cisco-voip] [WARNING : MESSAGE ENCRYPTED] Re: IPCC JTAPI Trigger limits

[Mladen Milanovic]

Per CCE and CCM SRND:
 
You can configure a maximum of 2500 JTAPI monitored devices (agent
phones, CTI Route Points,

or CTI ports) with a maximum of 15,000 BHCA per MCS-7845 server model
with battery-backed

write cache (BBWC). This means a maximum of 10,000 JTAPI monitored
devices with a maximum

of 60K BHCA per cluster. The BHCA maximum assumes a consistent call
arrival of 4.16 calls per

second (CPS) during the busy hour, with only small variations or peaks
(no more than 20% peak or

5 CPS) around the average calls per second.

 

Your CCM system (how cluster is organized) will determine max number of
JTAPI monitored devices. 

 

Mladen


________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ocampo, Walter
Sent: Monday, August 27, 2007 8:58 AM
To: LuisYrigoyen at bayviewfinancial.com; cisco-voip at puck.nether.net
Subject: [WARNING : MESSAGE ENCRYPTED] Re: [cisco-voip] IPCC JTAPI
Trigger limits



Yes, there is a limit depending of the agents you need.  For example a
7845 server dual processor can handle 150/300* logged in agents
*deployments>150 require Avg. Call handle time> 3 minutes.  While the
7835 single processor can handle 75. 

Here is a Cisco table  that you can play around and it will tell you the
type of server you need.  

 

Walter Ocampo

System Network Analyst

Office of Information Technology

540 S.E 3rd. Ave, Suite 300

Fort Lauderdale, FL 33301

(954) 357 8041 Cell (954) 632 8228

wocampo at broward.org <mailto:wocampo at broward.org> 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
LuisYrigoyen at bayviewfinancial.com
Sent: Friday, August 24, 2007 3:28 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC JTAPI Trigger limits

 


Hi, 
Is there a limit to how many JTAPI Triggers an IPCC Express Enhanced
server can have? 
Is there a limit on how many triggers in an application? 

any info or documentation will be greatly appreciated. 

thank you 


  



Luis Yrigoyen

Network Operations
Bayview Financial, L.P.
4425 Ponce de Leon Blvd.
Coral Gables, FL 33146

T 305.817.5083
F 305.646.4744
E luisyrigoyen at bayviewfinancial.com

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