[cisco-voip] CM6 - super copy breaks source phone

Thu Aug 30 16:21:21 EDT 2007

SR: 606741451

SUMMARY: CM6 - Super copy feature breaks source phone

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, August 30, 2007 2:02 PM
To: Brian Van Benschoten
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CM6 - super copy breaks source phone

Hi Brian,

I tried the steps you describe and did not observe the problem.

I suspect your problem may lie more in the DN modification than in use
of supercopy.

CSCsj32735 describes a very similar situation and is only fixed in
6.0(1)es3 i.e.: 006.000(001.1103.001)

6.0(1) was 6.0(0.9901.222) before the renumber so you can see this
defect is not fixed in 6.0(1) base as the integrated in field only
contains 006.000(000.9901.324)

Please let me know the complete TAC case number.

/Wes

Brian Van Benschoten wrote: 

Anyone run into this issue yet ?  I opened a TAC case # 60674145

CM 6.01a

System version: 6.0.1.2000-3

Using the new "super copy" feature to quickly create a phone. 

The feature creates a working "target" handset but breaks the source
handset used in the copy feature.

Calls to the extension of the source handset ring fast busy.  I added
the extension of the source phone to another device as a shared
extension and same result.  It appears to effect the directory number
not the device.

Usage of the super copy....

I find phone with extension 5555 in the device list, on the far right
select "super copy" supply a new MAC address. change the DN, and other
unique features and save it.

The new phone works, the original phone that was copied rings fast busy.

A reboot of CM seems to fix the source phone.

________________________________________

Brian Van Benschoten 

Practice Leader - Unified Communications

Consulting Engineer - CCIE # 5421

Inacom Information Systems

3001 West Beltline Highway

Madison, WI  53713  USA

608-661-7780 (IP Phone)

608-661-7701 (FAX)

608-661-7777 (Customer Service)

brian.vanbenschoten at inacom.com

http://www.inacom.com <http://www.inacom.com/> 

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