[cisco-voip] Issue with installing subscriber for CCM5.1.3

[Jason Burns]

Jonathan,

TAC should turn down any request to publish an ISO for installation media.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml#primary

Thanks,
Jason Burns


On 12/3/2007 4:21 PM, Jonathan Charles wrote:
> You need to upgrade during the install to 5.1.3
> 
> Alternatively, call TAC and have them publish the DVD ISO for 5.1.3
> 
> 
> 
> Jonathan
> 
> On Dec 3, 2007 3:13 PM, Louis Koekemoer (ZA)
> <Louis.Koekemoer at za.didata.com> wrote:
>>
>>
>>
>> I have the following issue. The publisher was installed with 5.1.1, and
>> upgraded to 5.1.2, and then to 5.1.3. I now need to install the subscriber,
>> but the installation disks I have is 5.1.1. When installing the subscriber
>> it wants to contact the publisher which is working 100%, and then it wants
>> to match the versions. So what I do is to install 5.1.1, and when it asks me
>> if I would like to install any SR, I say yes, and point it to the DVD, that
>> I cut. Now it goes through the patching, and after it asked me the info for
>> the Pub to contact, a few minutes later I get the following error message:
>>
>>
>>
>> The installation has encontered a unrecoverable internal error. For further
>> assistance report the following information to your support provider.
>>
>>
>>
>> strcpy string truncated, dest_alloc = 32, src size = 36
>>
>>
>>
>> The system will now halt.
>>
>>
>>
>> Continuing will allow you to dump diagnostic information before halting.
>>
>>
>>
>> Anyone has any idea what this means? Or how I can resolve this issue?
>>
>>
>>
>>
>> Kind Regards
>>
>>
>>
>>
>>
>> Louis Koekemoer
>>  Cisco IPT Systems Engineer
>>
>>
>> Dimension Data South Africa
>>
>>
>>
>> ( +27 11 575 6560
>>
>>
>> )  +27 76 608 7221
>>
>>
>> *louis.koekemoer at za.didata.com
>>
>>
>>
>> This email and all contents are subject to the following disclaimer:
>>
>> "http://www.dimensiondata.com/emaildisclaimer.htm"
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