[cisco-voip] CUCM6 - Click to Dial
Justin Steinberg
jsteinberg at gmail.com
Mon Dec 10 17:54:19 EST 2007
Cisco Unified Personal Communicator has a nice hook into Outlook for
click to dial. CUPC can operate in Deskphone/CTI or Softphone mode.
On Dec 10, 2007 5:22 PM, Wolfe, Robert <rwolfe at burwood.com> wrote:
> Hello all,
>
> Does anyone know of an application other than LiteScape that offers Click-to-Dial functionality in Communications Manager 6.0? We queried Citrix on their Application Gateway, but it seems that they are six months out in terms of a final release.
>
> The functionality that we are looking for is primarily click to dial from Outlook and IE. We have demoed the TSP solution for the client, but that is obviously not the most elegant way to do things.
>
> Any info greatly appreciated!
>
> Best,
>
> -rob
>
> Rob Wolfe|Consultant | burwood group, inc.
> rwolfe@<nospam>burwood.com | Work: 312 327 4634| Cell: 312 5930605| Fax: 312 327 4601
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of cisco-voip-request at puck.nether.net
> Sent: Monday, December 10, 2007 4:02 PM
> To: cisco-voip at puck.nether.net
> Subject: cisco-voip Digest, Vol 58, Issue 51
>
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> Today's Topics:
>
> 1. Re: CallManager LAN QOS Question (steve.siltman at assurant.com)
> 2. Re: CallManager LAN QOS Question [bcc][faked-from][html-rem]
> (steve.siltman at assurant.com)
> 3. Re: CallManager LAN QOS Question [bcc][faked-from][html-rem]
> (TianLun Song)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 10 Dec 2007 15:24:42 -0600
> From: steve.siltman at assurant.com
> Subject: Re: [cisco-voip] CallManager LAN QOS Question
> To: "Linsemier, Matthew" <MLinsemier at apcapital.com>
> Cc: cisco-voip at puck.nether.net
> Message-ID:
> <OF81C4696B.7664E968-ON852573AD.0073B06E-862573AD.0075B457 at assurant.com>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Ahh good catch. I'm seeing different results between sniffer products. An
> older version of Ethereal is showing me the DiffServ field and the bits
> are correct and in both directions. I'm guessing that my distributed
> sniffer either needs an option enabled or a module paid for.
>
> I have one more question so that I better understand.
>
> <auto qos voip trust> adds <mls qos trust cos> to the interface. Should I
> change this to <mls qos trust dscp> on all Call Manager interfaces, router
> interfaces and trunks?
> Would I ever configure dscp on a cisco or avaya ip phone interface?
>
> Thanks for the help. I've been sniffing this almost all afternoon.
>
> Steve Siltman
> Assurant Corporate Technology
> Work: 651-361-4752
> Cell: 651-336-5563
> steve.siltman at assurant.com
>
>
>
> "Linsemier, Matthew" <MLinsemier at apcapital.com>
> 12/10/2007 01:55 PM
>
> To
> <steve.siltman at assurant.com>, <cisco-voip at puck.nether.net>
> cc
>
> Subject
> RE: [cisco-voip] CallManager LAN QOS Question
>
>
>
>
>
>
> Are you just sniffing COS? Are the DSCP values correct that CallManager
> is sending out? RTP should be marked as DSCP EF and all SCCP,H.323, and
> SIP should be marked as DSCP C3. What are your DSCP -> COS mappings on
> your switch?
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> steve.siltman at assurant.com
> Sent: Monday, December 10, 2007 2:20 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] CallManager LAN QOS Question
>
>
> Hi All.
>
> I implemented QOS on the LAN this weekend in our shop. I configured 6
> closets running a slew of 3750's and four 6500 CAT switches (with a few
> 6x48 blades). I have one issue so far. I'm sniffing one of the Call
> Manager interfaces on the switch and all packets coming into the
> CallManager seem to have the correct COS assigned. All of the packets
> sourced by CallManager are COS = 0. This makes it look like CallManager
> is changing these packets to 0. Did I miss something on CallManager that
> I need to enable? The clusterwide parameters (System - QOS) under
> Service Parameters is set to Normal Priority, EF, AF41 and CS3.
>
> Running CallManager 4.1.3sr5d
>
> Thanks,
>
> Steve Siltman
> Assurant Corporate Technology
> Work: 651-361-4752
> Cell: 651-336-5563
> steve.siltman at assurant.com
>
>
> **************************************************************************************
> This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof.
>
> Thank you.
> **************************************************************************************
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> ------------------------------
>
> Message: 2
> Date: Mon, 10 Dec 2007 15:29:46 -0600
> From: steve.siltman at assurant.com
> Subject: Re: [cisco-voip] CallManager LAN QOS Question
> [bcc][faked-from][html-rem]
> To: "Avner Izhar" <aizhar at ccbootcamp.com>
> Cc: cisco-voip at puck.nether.net
> Message-ID:
> <OF219F0FC7.E68C51D5-ON852573AD.0075A24E-862573AD.00762B14 at assurant.com>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Doesn't the COS bits make up the first 3 bits of the DSCP? I should see
> both if the sniffer lets me. :(
> It is setup as an access port.
>
> Thanks,
>
> Steve Siltman
> Assurant Corporate Technology
> Work: 651-361-4752
> Cell: 651-336-5563
> steve.siltman at assurant.com
>
>
>
> "Avner Izhar" <aizhar at ccbootcamp.com>
> 12/10/2007 03:17 PM
>
> To
> "Linsemier, Matthew" <MLinsemier at apcapital.com>,
> <steve.siltman at assurant.com>, <cisco-voip at puck.nether.net>
> cc
>
> Subject
> RE: [cisco-voip] CallManager LAN QOS Question [bcc][faked-from][html-rem]
>
>
>
>
>
>
> Hi,
>
> Call Manager is doing DSCP based marking and not COS based, unless we talk
> about different things and mean the same, it is acting as it should.
>
> Have you configured trunk toward the Call Manager? It should be an access
> port.
>
> HTH,
> -------------------------------------------
> thanks,
> Avner Izhar
> CCIE#15999 (Voice), CCVP, CCSI# 31623
> Technical Instructor
> CCBOOTCAMP - A Cisco Sponsored Organization (SO)
> Email: aizhar at ccbootcamp.com
> Toll Free: 877-654-2243
> Direct: +1-702-968-5100 = Outside the USA
> FAX: +1-702-446-8012
> YES! We take Cisco Learning Credits!
> Training And Remote Racks: http://www.ccbootcamp.com
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Linsemier,
> Matthew
> Sent: Monday, December 10, 2007 11:56
> To: steve.siltman at assurant.com; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CallManager LAN QOS Question
> [bcc][faked-from][html-rem]
>
> Are you just sniffing COS? Are the DSCP values correct that CallManager
> is sending out? RTP should be marked as DSCP EF and all SCCP,H.323, and
> SIP should be marked as DSCP C3. What are your DSCP -> COS mappings on
> your switch?
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> steve.siltman at assurant.com
> Sent: Monday, December 10, 2007 2:20 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] CallManager LAN QOS Question
>
>
>
>
> Hi All.
>
> I implemented QOS on the LAN this weekend in our shop. I configured 6
> closets running a slew of 3750's and four 6500 CAT switches (with a few
> 6x48 blades). I have one issue so far. I'm sniffing one of the Call
> Manager interfaces on the switch and all packets coming into the
> CallManager seem to have the correct COS assigned. All of the packets
> sourced by CallManager are COS = 0. This makes it look like CallManager
> is changing these packets to 0. Did I miss something on CallManager
> that I need to enable? The clusterwide parameters (System - QOS) under
> Service Parameters is set to Normal Priority, EF, AF41 and CS3.
>
> Running CallManager 4.1.3sr5d
>
> Thanks,
>
> Steve Siltman
> Assurant Corporate Technology
> Work: 651-361-4752
> Cell: 651-336-5563
> steve.siltman at assurant.com
>
>
>
>
> **************************************************************************************
> This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof.
>
> Thank you.
> **************************************************************************************
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20071210/abc89978/attachment-0001.html
>
> ------------------------------
>
> Message: 3
> Date: Mon, 10 Dec 2007 17:02:04 -0500
> From: "TianLun Song" <stl911 at gmail.com>
> Subject: Re: [cisco-voip] CallManager LAN QOS Question
> [bcc][faked-from][html-rem]
> To: steve.siltman at assurant.com
> Cc: cisco-voip at puck.nether.net
> Message-ID:
> <22adde7f0712101402n2f11dc95r8896d1c6f6a93f4a at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> I think you mean TOS bit instead of COS
>
> On Dec 10, 2007 4:29 PM, <steve.siltman at assurant.com> wrote:
>
> >
> > Doesn't the COS bits make up the first 3 bits of the DSCP? I should see
> > both if the sniffer lets me. :(
> > It is setup as an access port.
> >
> > Thanks,
> >
> > Steve Siltman
> > Assurant Corporate Technology
> > Work: 651-361-4752
> > Cell: 651-336-5563
> > steve.siltman at assurant.com
> >
> >
> > *"Avner Izhar" <aizhar at ccbootcamp.com>*
> >
> > 12/10/2007 03:17 PM
> > To
> > "Linsemier, Matthew" <MLinsemier at apcapital.com>, <
> > steve.siltman at assurant.com>, <cisco-voip at puck.nether.net> cc
> > Subject
> > RE: [cisco-voip] CallManager LAN QOS Question [bcc][faked-from][html-rem]
> >
> >
> >
> >
> > Hi,
> >
> > Call Manager is doing DSCP based marking and not COS based, unless we talk
> > about different things and mean the same, it is acting as it should.
> >
> > Have you configured trunk toward the Call Manager? It should be an access
> > port.
> >
> > HTH,
> > -------------------------------------------
> > thanks,
> > Avner Izhar
> > CCIE#15999 (Voice), CCVP, CCSI# 31623
> > Technical Instructor
> > CCBOOTCAMP - A Cisco Sponsored Organization (SO)
> > Email: aizhar at ccbootcamp.com
> > Toll Free: 877-654-2243
> > Direct: +1-702-968-5100 = Outside the USA
> > FAX: +1-702-446-8012
> > YES! We take Cisco Learning Credits!
> > Training And Remote Racks: http://www.ccbootcamp.com
> >
> >
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net [mailto:
> > cisco-voip-bounces at puck.nether.net] On Behalf Of Linsemier, Matthew
> > Sent: Monday, December 10, 2007 11:56
> > To: steve.siltman at assurant.com; cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] CallManager LAN QOS Question
> > [bcc][faked-from][html-rem]
> >
> > Are you just sniffing COS? Are the DSCP values correct that CallManager
> > is sending out? RTP should be marked as DSCP EF and all SCCP,H.323, and
> > SIP should be marked as DSCP C3. What are your DSCP -> COS mappings on
> > your switch?
> >
> >
> >
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> > steve.siltman at assurant.com
> > Sent: Monday, December 10, 2007 2:20 PM
> > To: cisco-voip at puck.nether.net
> > Subject: [cisco-voip] CallManager LAN QOS Question
> >
> >
> >
> >
> > Hi All.
> >
> > I implemented QOS on the LAN this weekend in our shop. I configured 6
> > closets running a slew of 3750's and four 6500 CAT switches (with a few
> > 6x48 blades). I have one issue so far. I'm sniffing one of the Call
> > Manager interfaces on the switch and all packets coming into the
> > CallManager seem to have the correct COS assigned. All of the packets
> > sourced by CallManager are COS = 0. This makes it look like CallManager
> > is changing these packets to 0. Did I miss something on CallManager
> > that I need to enable? The clusterwide parameters (System - QOS) under
> > Service Parameters is set to Normal Priority, EF, AF41 and CS3.
> >
> > Running CallManager 4.1.3sr5d
> >
> > Thanks,
> >
> > Steve Siltman
> > Assurant Corporate Technology
> > Work: 651-361-4752
> > Cell: 651-336-5563
> > steve.siltman at assurant.com
> >
> >
> >
> > ------------------------------
> > This e-mail message and all attachments transmitted with it may contain
> > legally privileged and/or confidential information intended solely for the
> > use of the addressee(s). If the reader of this message is not the intended
> > recipient, you are hereby notified that any reading, dissemination,
> > distribution, copying, forwarding or other use of this message or its
> > attachments is strictly prohibited. If you have received this message in
> > error, please notify the sender immediately and delete this message and all
> > copies and backups thereof.
> >
> > Thank you.
> > ------------------------------
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
>
> --
> TianLun Song
> CCVP, CCNP, M.Eng
> Cell:1-416-829-3630
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