[cisco-voip] Unified Messaging Unity 5.0

[Monica Hardy]

We are running Unified Messaging (Unity 5.0) linked to a partner
Exchange server.

 

The question is what are all of the rules when the user's will be able
to only listen to their message via their Outlook email and the message
will no longer be available on the phone?

I cannot find a document that outlines this information.

 

Here is what I have figured out so far when the message will no longer
be available via the phone:

-When the voicemail is not delivered to the inbox of outlook, the user
has setup filters or moved it to another folder

-When some PST rules have archived the message in outlook

-When outlook(exchange) is setup to automatically forward email to
another address

-If the user is using a POP email client and having the email downloaded
to their machine.

 

Can you please let me know any other circumstances that would apply so
that the user could not listen to the message on the phone.

 

What about if the voicemail was forwarded a few times?

 

Someone know where the documentation is on this subject?

 

Thank you

 

______________________________________

Monica Hardy

University of the Pacific

Network Engineer II - Telecommunications

3601 Pacific Ave.

Stockton,  CA  95206

mhardy at pacific.edu

 

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