[cisco-voip] Unified Messaging Unity 5.0

[Scott Voll]

Basically if it's not in the users EXCHANGE INBOX it won't be accessable via
the phone.

your are correct with your POP downloads it off the server (unless you set
it to leave a copy, which would mean the user would have to delete it in
both places)  Same is true with forwarding.  if it does not leave a copy
it's "gone" as far as the phone is concerened.

Think of anything that would move the Voice mail message out of the EXCHANGE
INBOX and that is your answer.

Scott
On Dec 12, 2007 10:40 AM, Monica Hardy <mhardy at pacific.edu> wrote:

> We are running Unified Messaging (Unity 5.0) linked to a partner
> Exchange server.
>
>
>
> The question is what are all of the rules when the user's will be able
> to only listen to their message via their Outlook email and the message
> will no longer be available on the phone?
>
> I cannot find a document that outlines this information.
>
>
>
> Here is what I have figured out so far when the message will no longer
> be available via the phone:
>
> -When the voicemail is not delivered to the inbox of outlook, the user
> has setup filters or moved it to another folder
>
> -When some PST rules have archived the message in outlook
>
> -When outlook(exchange) is setup to automatically forward email to
> another address
>
> -If the user is using a POP email client and having the email downloaded
> to their machine.
>
>
>
> Can you please let me know any other circumstances that would apply so
> that the user could not listen to the message on the phone.
>
>
>
> What about if the voicemail was forwarded a few times?
>
>
>
> Someone know where the documentation is on this subject?
>
>
>
> Thank you
>
>
>
> ______________________________________
>
> Monica Hardy
>
> University of the Pacific
>
> Network Engineer II - Telecommunications
>
> 3601 Pacific Ave.
>
> Stockton,  CA  95206
>
> mhardy at pacific.edu
>
>
>
>
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>
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