[cisco-voip] CCME problem using 7921G Wireless phone

[Jonathan Charles]

First, you need CCME version 4.1 or better... which means you need to
be running IOS 12.4.15T1... you need to extract the CCME files to the
router (as you have done).

Then you need to serve up each CCME file (for IOS load) with:

tftp-server flash:[filename]

Repeat this command for each.

Also, CCME creates the Config XML files, not you.... just do a create
cnf-files under telephony[service... and make sure you specify the
load (without the .loads)...




Jonathan

On Dec 15, 2007 4:48 PM, Robert Bell <robert.bell1 at comcast.net> wrote:
>
>
>
>
> Greetings Everyone,
>
>
>
> I'm hoping someone can help me out here.  I am trying to setup a Cisco 2851,
> running a 12.4 IPAdvServices IOS with a Cisco wireless 7921G phone and I'm
> having a little trouble.
>
>
>
> I've got the phone working with the wireless network (not Cisco, but it
> functions w/ 7920 and network wise 7921G phones).  I've pulled an IP Address
> from the router, it loads all the TFTP info, etc to the 7921G.  My problem
> is I can't load the firmware.  I've had a few problems, first was I didn't
> have a XMLDefault.cnf.xml file.  I'm not real familiar with this file or
> XML, but I found a sample file, loaded it on the flash and set it up for
> TFTP.  I'm not sure if I need to modify it or not though or how.
>
>
>
> Anyways, the phone seems happy with the file I found so I started to try and
> configure the phone.  Just a little more background, I loaded the
> CME-basic-4.2.0.1.tar file (I'm writing this from memory I may have the
> version numbers wrong there), and using the "archive /xtract" command I also
> loaded the CP7921-1.0.3.tar file.  So I think I should be good updating the
> CCME files to the 4.2 version which does support the phone; however, when I
> go to the telephony-service config and try and issue a "load 7921
> CP7921-1.0.3" command it doesn't work because there is no 7921 option.
>
>
>
> Also, when doing a "Show telephony-service" command it shows the version is
> 3.3 (which I think is the CCME version).  So if loading those new IOS and
> the CME-Basic file doesn't upgrade the CCME to the higher version then what
> am I not doing  Cisco doesn't have a lot of info because I think they want
> you to use CCM and just have CCME for local survivability.
>
>
>
> Also, I know this isn't right, but I thought I'd give it a try.  Since I
> don't run any 7902 IP phones, I used this command in the telephony-services
> configuration: "load 7902 CP7921-1.0.3" and in the ephone config specified
> the type as a 7902 trying to 'work around' the issue.  The phone does now
> try and load the firmware, but the phone continues to try and register
> downloads the CCM info, attempts to load the firmware and gives messages
> like: "Not in Service" and "firmware update failed."  In the Status message
> section on the phone itself it keeps logging the SEP<MACaddress>.cnf.xml
> file every two minutes or so.  No errors though.
>
>
>
> I'm really at a loss here.  I know I probably am not doing things the
> 'right/cisco way' but I've followed all the information I can find online.
> There's not much information though for troubleshooting and what is out
> there isn't working the way I think it's suppose to.  Any
> ideas/suggestions/help would be greatly appreciated.  I think if I can
> update the actual system to show version 4.X it may work since version 3.3
> and earlier doesn't support the phone.
>
>
>
>
>
> B.
>
> 'A VoIP newbie'
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