[cisco-voip] Unity 4.x loses access to Exchange

[Joel P]

Unfortunately I didn't get a chance to. I logged in and 5 minutes later it
came up. They didn't really know it was down until some one complained, then
by the time they called me it was a little bit too late.

Thanks,

Joel P

-----Original Message-----
From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Monday, December 17, 2007 6:32 PM
To: Joel P; Cisco Voip Mailing list
Subject: RE: [cisco-voip] Unity 4.x loses access to Exchange

Did you run the DC/GC tool in the Tools depot before it came back?

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joel P
Sent: Monday, December 17, 2007 6:21 PM
To: Cisco Voip Mailing list
Subject: [cisco-voip] Unity 4.x loses access to Exchange

Here is an interesting one I have never ran across.
Today I get a call from a customer to let me know their VM is down.
This is Unified messaging with Unity 4.2 and Exchange 2k3.
I log in and see right away in the event viewer that Unity lost contact
with
Exchange and to check the user accounts. I check the user accounts they
are
all correct, then I check the mail server and that is also functioning.
I
asked the customer if they rebooted exchange or unplugged it or
something
along those line and they said no. After about 15 minutes everything
starts
to work again. Eventually the customer tells me that he did some updates
on
his main DC and rebooted that. His DC is also one of his DNS servers.
However he has 3 other DC's and another DNS server. 
The only thing that I can think of is that this DC is his GC server but
he
couldn't verify that. Has anyone ran across this before?

Thanks,

Joel P


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