[cisco-voip] Unity 4.x loses access to Exchange

[Jonathan Charles]

What Jason said... see if the DC/GC tool is pointing at the server he
was screwing with... if so, that was your problem...

I have seen issues where the partner Exchange server was rebooted and
Unity needs to be stopped and started again to restore the
connection...



Jonathan

On Dec 17, 2007 5:21 PM, Joel P <tman701 at gmail.com> wrote:
> Here is an interesting one I have never ran across.
> Today I get a call from a customer to let me know their VM is down.
> This is Unified messaging with Unity 4.2 and Exchange 2k3.
> I log in and see right away in the event viewer that Unity lost contact with
> Exchange and to check the user accounts. I check the user accounts they are
> all correct, then I check the mail server and that is also functioning. I
> asked the customer if they rebooted exchange or unplugged it or something
> along those line and they said no. After about 15 minutes everything starts
> to work again. Eventually the customer tells me that he did some updates on
> his main DC and rebooted that. His DC is also one of his DNS servers.
> However he has 3 other DC's and another DNS server.
> The only thing that I can think of is that this DC is his GC server but he
> couldn't verify that. Has anyone ran across this before?
>
> Thanks,
>
> Joel P
>
>
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