[cisco-voip] More on phones displaying cm down during a call
Matt OLIVER
Matt.Oliver at team.telstraclear.co.nz
Mon Dec 17 18:51:12 EST 2007
Hi again,
Today I did a tcp dump on some of the affected switches from the site that is occaisionally getting cm down errors and found that the phone was sending out two skinny keepalives one to each of its primary and secondary call managers.
Only the primary call manager sent an acknowledgement. Can anyone confirm if this is normal? I am now suspicious of a routing issue between the secondary cm and the site with the issues.
Thanks Matt.
This message was sent from a TelstraClear mobile device.
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-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
To: cisco-voip at puck.nether.net
Sent: Tue Dec 18 12:33:06 2007
Subject: cisco-voip Digest, Vol 58, Issue 104
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When replying, please edit your Subject line so it is more specific
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Today's Topics:
1. Re: Minor investigation help (Jason Aarons (US))
2. Re: SIP Trunk providers (Paul Choi)
3. Re: Minor investigation help (Robert)
4. Re: Minor investigation help (Ryan Ratliff)
5. Re: Minor investigation help (Wes Sisk)
6. Re: OS Upg4.5a and CPU speed (Robert Kulagowski)
7. Unity 4.x loses access to Exchange (Joel P)
8. CME 4.2 and UCCX5 integration. (joe.plummer at yahoo.com)
9. Re: Unity 4.x loses access to Exchange (Jason Aarons (US))
----------------------------------------------------------------------
Message: 1
Date: Mon, 17 Dec 2007 16:53:49 -0500
From: "Jason Aarons \(US\)" <jason.aarons at us.didata.com>
Subject: Re: [cisco-voip] Minor investigation help
To: "Matt Slaga \(US\)" <Matt.Slaga at us.didata.com>, "Robert"
<rsingleton at morsco.com>, <cisco-voip at puck.nether.net>
Message-ID:
<C1FE15183DA37645BC0633BC604E44F007D3FB40 at USNAEXCH.na.didata.local>
Content-Type: text/plain; charset="us-ascii"
Fix
Axix Network Camera or fingerprint kit
http://www.axis.com/products/video/camera/index.htm
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
Sent: Monday, December 17, 2007 4:50 PM
To: Robert; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Minor investigation help
Mystery solution:
The user next to this one got tired of listening to the phone ring off
the hook. He/she got up, walked to this phone and pressed the CFA and
Messages button and quickly went back to their seat.
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robert
Sent: Monday, December 17, 2007 4:39 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Minor investigation help
I have a little mystery to solve...
A user came back to her desk to find her prime line had been forwarded
to voicemail. Obviously, that is very simple to do by pressing CFwdALL
then Messages. The user did not know about that method. She uses her
CCMUser page to forward other lines on her phone. She pulled that up and
verified that it was forwarded there as well, and unforwarded it at that
time. Shortly after that, she called me to see if we can figure out who
forwarded her phone.
I am confident that she did not accidentally forward it herself. My
question is, how could I see who did forward that extension? My thought
is that someone did it from her phone as a prank.
Any suggestions how I might determine at least whether it was done at
her phone or by a CCMUser page?
Thanks,
Robert
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Message: 2
Date: Mon, 17 Dec 2007 13:02:36 -0800 (PST)
From: Paul Choi <asobihoudai at yahoo.com>
Subject: Re: [cisco-voip] SIP Trunk providers
To: Robert Bell <robert.bell1 at comcast.net>, "'cisco.voip'"
<cisco.voip at verizon.net>, cisco-voip at puck.nether.net
Message-ID: <38648.92183.qm at web57205.mail.re3.yahoo.com>
Content-Type: text/plain; charset=iso-8859-1
Broadvoice only supports G.711 so those of you that
are on a skimpy line and hoping to handle multiple
calls at once are out of luck.
--- Robert Bell <robert.bell1 at comcast.net> wrote:
> Well I've setup a broadvoice.com account. They were
> one of the only
> providers when I did my research that had a BYOD
> (Bring Your Own Device)
> plan. Some others you could make your gear work
> with, but they charged you
> the same. With BroadVoice you can get a $7-8 plan
> (subject to taxes).
>
> I'll be interest to hear if anyone else has other
> info now. BV had a lot of
> bad press right before I joined the because of a
> major outage, but I'm just
> playing with VoIP at the moment to stay up on
> technology and I've found them
> reliable. My problem stems mostly from my provider
> (who will remain
> nameless, but I have to wonder if they couldn't do
> more in the QoS arena for
> me - but they have their own VoIP provider). Okay,
> I've said too much on
> that.
>
> And I've never setup SRST, but I was under the
> impression that was failover
> for CCM to CCME when the Primary or subscriber CCM
> are unavailable to a
> remote site so local comms continues. I think
> you'll have to get very
> crafty with your dial-peers and give them the SIP
> dial-peer a higher
> priority then the POTS one. Hey, but I'm a newbie
> also, so if you have an
> idea or find one here, I'm always interested.
>
> B
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On
> Behalf Of cisco.voip
> Sent: Monday, December 17, 2007 1:00 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] SIP Trunk providers
>
> I am tring to setup a small office with a cisco
> UC500 for their phone
> system.
> I want to connect the calls over the internet
> connection via a SIP provider
> and use the FXO port for SRST backup.
> Does anyone have a recommendation for a SIP
> provider to terminate internet
> calls to PSTN for a reasonable price.
> Also, how do I manage the pone number for dialing
> access, if the local pstn
> line is number 301.123.4567, how do I get that
> number to be serviced
> by the sip provider.
>
> Thanks
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
____________________________________________________________________________________
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------------------------------
Message: 3
Date: Mon, 17 Dec 2007 16:09:55 -0600
From: Robert <rsingleton at morsco.com>
Subject: Re: [cisco-voip] Minor investigation help
To: cisco-voip at puck.nether.net
Message-ID: <1197929395.7493.35.camel at robert.morsco.com>
Content-Type: text/plain
On Mon, 2007-12-17 at 16:48 -0500, Ryan Ratliff wrote:
> If somebody did it via the phone it will show up in the ccm traces.
We don't have traces running except when troubleshooting a specific
issue. I have bigger boxes now, but when I was on 7825's, call handling
suffered when all traces were running, so we typically have only run
traces only when needed for specific problems and then it was procedure
of trace on, make call, trace off, peruse trace files. Maybe I need to
update that policy?
Robert
------------------------------
Message: 4
Date: Mon, 17 Dec 2007 17:14:46 -0500
From: Ryan Ratliff <rratliff at cisco.com>
Subject: Re: [cisco-voip] Minor investigation help
To: Robert <rsingleton at morsco.com>
Cc: cisco-voip at puck.nether.net
Message-ID: <AF51BDCA-9A7E-4337-B70B-E214F7BD82D8 at cisco.com>
Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
Having tracing enabled certainly takes some system resources so if
you find it impacts your server then disabling them makes sense. At
the same time with disabled traces comes the fact that post mortem on
an event is quite often nothing more than an educated guess.
It's a trade-off and as long as the decision to turn off tracing is
made with the negative affects in mind then there's nothing wrong
with it.
-Ryan
On Dec 17, 2007, at 5:09 PM, Robert wrote:
On Mon, 2007-12-17 at 16:48 -0500, Ryan Ratliff wrote:
> If somebody did it via the phone it will show up in the ccm traces.
We don't have traces running except when troubleshooting a specific
issue. I have bigger boxes now, but when I was on 7825's, call handling
suffered when all traces were running, so we typically have only run
traces only when needed for specific problems and then it was procedure
of trace on, make call, trace off, peruse trace files. Maybe I need to
update that policy?
Robert
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cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
------------------------------
Message: 5
Date: Mon, 17 Dec 2007 17:44:24 -0500
From: Wes Sisk <wsisk at cisco.com>
Subject: Re: [cisco-voip] Minor investigation help
To: Robert <rsingleton at morsco.com>
Cc: cisco-voip at puck.nether.net
Message-ID: <4766FBC8.9080809 at cisco.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Do you have video Surveillance? :)
no real way to find out who pressed the CFA button. Finger print kit?
For CCMUser access, you can use IIS logs to see the IP address of
devices accessing the the CCMUser pages and making update.
IIS logs:
c:\winnt\system32\logfiles\w3svc1\
/Wes
Robert wrote:
> I have a little mystery to solve...
>
> A user came back to her desk to find her prime line had been forwarded
> to voicemail. Obviously, that is very simple to do by pressing CFwdALL
> then Messages. The user did not know about that method. She uses her
> CCMUser page to forward other lines on her phone. She pulled that up and
> verified that it was forwarded there as well, and unforwarded it at that
> time. Shortly after that, she called me to see if we can figure out who
> forwarded her phone.
>
> I am confident that she did not accidentally forward it herself. My
> question is, how could I see who did forward that extension? My thought
> is that someone did it from her phone as a prank.
>
> Any suggestions how I might determine at least whether it was done at
> her phone or by a CCMUser page?
>
> Thanks,
>
> Robert
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
------------------------------
Message: 6
Date: Mon, 17 Dec 2007 16:53:40 -0600
From: Robert Kulagowski <rkulagow at gmail.com>
Subject: Re: [cisco-voip] OS Upg4.5a and CPU speed
To: Peter Mihel <peter.mihel at gmail.com>
Cc: cisco-voip at puck.nether.net
Message-ID: <4766FDF4.30908 at gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Peter Mihel wrote:
> Hello,
>
> I'm running CCM 4.1.(3) on an MCS-7815I03 (8482C1X). After OS Upgrade
> from version 2000.2.7 to 2000.4.5a, the CPU speed was changed. Before
> the upgrade CPU speed was 3GHZ, after upgrade CPU speed is 2.5GHz.
> Sometimes, when server starts CPU speed is "6GHz".
>
> Bios version before OS upgrade 1.24 - 8/5/2004
> Bios version after OS upgrade 1.40 - 1/15/2007
>
> 15:52:52-MCSOSUP| TARGET HARDWARE INFORMATION:
> 15:52:52-MCSOSUP| Disk Space on C: 74308MB Total, 62832MB Free
> 15:52:52-MCSOSUP| Physical memory: 1024MB
> 15:52:52-MCSOSUP| CPU clock speed: 3002MHz
> 15:52:52-MCSOSUP| Platform ID: 7815I03
>
> 23:13:49-MCSOSUP| TARGET HARDWARE INFORMATION:
> 23:13:49-MCSOSUP| Disk Space on C: 74308MB Total, 62834MB Free
> 23:13:49-MCSOSUP| Physical memory: 1024MB
> 23:13:49-MCSOSUP| CPU clock speed: 2502MHz ???
> 23:13:49-MCSOSUP| Platform ID: 7815I03
>
> Hyper Threading is disabled. I've already tried reseting BIOS to default.
> Any ideas on this one?
I had a similar issue and it took a motherboard replacement to get it
fixed. The CPU speed at bootup was all over the place, which was tied
into the BIOS saying that the FSB was wrong (it also varied from boot to
boot). TAC had me upgrade the BIOS, then downgrade the BIOS and it
still wasn't consistent. (And this was even before getting into the
application - it was during POST that the BIOS was reporting a 6Ghz CPU.)
------------------------------
Message: 7
Date: Mon, 17 Dec 2007 18:21:08 -0500
From: "Joel P" <tman701 at gmail.com>
Subject: [cisco-voip] Unity 4.x loses access to Exchange
To: "Cisco Voip Mailing list" <cisco-voip at puck.nether.net>
Message-ID: <476703f3.1087460a.3e73.04b6 at mx.google.com>
Content-Type: text/plain; charset="us-ascii"
Here is an interesting one I have never ran across.
Today I get a call from a customer to let me know their VM is down.
This is Unified messaging with Unity 4.2 and Exchange 2k3.
I log in and see right away in the event viewer that Unity lost contact with
Exchange and to check the user accounts. I check the user accounts they are
all correct, then I check the mail server and that is also functioning. I
asked the customer if they rebooted exchange or unplugged it or something
along those line and they said no. After about 15 minutes everything starts
to work again. Eventually the customer tells me that he did some updates on
his main DC and rebooted that. His DC is also one of his DNS servers.
However he has 3 other DC's and another DNS server.
The only thing that I can think of is that this DC is his GC server but he
couldn't verify that. Has anyone ran across this before?
Thanks,
Joel P
------------------------------
Message: 8
Date: Mon, 17 Dec 2007 14:22:43 -0800 (PST)
From: joe.plummer at yahoo.com
Subject: [cisco-voip] CME 4.2 and UCCX5 integration.
To: "cisco-voip at puck-nether.net" <cisco-voip at puck.nether.net>
Message-ID: <773237.83029.qm at web52505.mail.re2.yahoo.com>
Content-Type: text/plain; charset=us-ascii
I've done several UCCX / IPCC Express implementations with the full CallManager, but just sold our first integrated with CME.
I'd enjoy hearing any war stories, warnings, undocumented features, etc. on integrating with CME.
Thanks,
Joe
------------------------------
Message: 9
Date: Mon, 17 Dec 2007 18:32:05 -0500
From: "Jason Aarons \(US\)" <jason.aarons at us.didata.com>
Subject: Re: [cisco-voip] Unity 4.x loses access to Exchange
To: "Joel P" <tman701 at gmail.com>, "Cisco Voip Mailing list"
<cisco-voip at puck.nether.net>
Message-ID:
<C1FE15183DA37645BC0633BC604E44F007D3FCA8 at USNAEXCH.na.didata.local>
Content-Type: text/plain; charset="us-ascii"
Did you run the DC/GC tool in the Tools depot before it came back?
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joel P
Sent: Monday, December 17, 2007 6:21 PM
To: Cisco Voip Mailing list
Subject: [cisco-voip] Unity 4.x loses access to Exchange
Here is an interesting one I have never ran across.
Today I get a call from a customer to let me know their VM is down.
This is Unified messaging with Unity 4.2 and Exchange 2k3.
I log in and see right away in the event viewer that Unity lost contact
with
Exchange and to check the user accounts. I check the user accounts they
are
all correct, then I check the mail server and that is also functioning.
I
asked the customer if they rebooted exchange or unplugged it or
something
along those line and they said no. After about 15 minutes everything
starts
to work again. Eventually the customer tells me that he did some updates
on
his main DC and rebooted that. His DC is also one of his DNS servers.
However he has 3 other DC's and another DNS server.
The only thing that I can think of is that this DC is his GC server but
he
couldn't verify that. Has anyone ran across this before?
Thanks,
Joel P
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this email or its contents is strictly prohibited and may be
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from your computer. Thank you.
------------------------------
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End of cisco-voip Digest, Vol 58, Issue 104
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