[cisco-voip] Unity Dial by name - cannot find subscriber

[Klaczko, Edwin]

Ah, now we're on the same page.  List in phone directory is checked.  Had the subscriber chosen not to be listed would this field be blank?

Eddie Klaczko
Telephony/Network Specialist
Schaumburg School District 54

From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Monday, December 17, 2007 3:47 PM
To: Klaczko, Edwin
Subject: Re: [cisco-voip] Unity Dial by name - cannot find subscriber

I was referring to the unity page Subscriber --> profile and at the bottom is a check box for phone directory.

Scott
On Dec 17, 2007 1:13 PM, Klaczko, Edwin <EdwinKlaczko at sd54.k12.il.us<mailto:EdwinKlaczko at sd54.k12.il.us>> wrote:

The subscribers name under "NameDialing" looks fine.  Lastname,firstname just like we have it configured.

Her name and extension come up in the phone directory under Device>Phone.  Is this the info you were looking for?





Eddie Klaczko

Telephony/Network Specialist

Schaumburg School District 54



From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Scott Voll
Sent: Monday, December 17, 2007 1:51 PM
To: Klaczko, Edwin
Cc: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>; CarlosOrtiz at bayviewfinancial.com<mailto:CarlosOrtiz at bayviewfinancial.com>; cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Unity Dial by name - cannot find subscriber



What is shown in the user profile?  list in phone directory?



Scott

On Dec 17, 2007 10:02 AM, Klaczko, Edwin <EdwinKlaczko at sd54.k12.il.us<mailto:EdwinKlaczko at sd54.k12.il.us>> wrote:

I checked that as well for this subscriber and it was there.  The funny thing is this subscriber is found under the default directory handler, but does not come up in the handler the subscriber is assigned to.



Eddie Klaczko

Telephony/Network Specialist

Schaumburg School District 54



From: CarlosOrtiz at bayviewfinancial.com<mailto:CarlosOrtiz at bayviewfinancial.com> [mailto: CarlosOrtiz at bayviewfinancial.com<mailto:CarlosOrtiz at bayviewfinancial.com>]
Sent: Monday, December 17, 2007 11:28 AM
To: Klaczko, Edwin
Cc: 'cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> '; cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>
Subject: Re: [cisco-voip] Unity Dial by name - cannot find subscriber



Check to make sure that they have recorded their name.  I don't think they appear in the directory until that is recorded.

Carlos

"Klaczko, Edwin" <EdwinKlaczko at sd54.k12.il.us<mailto:EdwinKlaczko at sd54.k12.il.us>>
Sent by: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>

12/17/2007 11:42 AM


To


"'cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>'" <cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> >


cc


Subject


[cisco-voip] Unity Dial by name - cannot find subscriber








We have had complaints about users not being able to locate a subscriber in the Dial-by-name directory.  The subscribers name does not come up in the local directory handler, but does come up in the default directory handler.  I checked the subscribers COS and it is correct and her name is listed as a subscriber under the COS page.

I checked the User page in callmanager and the name is spelled correctly, associated to a phone and primary extension is selected.  Other subscribers in this COS and directory handler work fine.

I noticed under the COS: Profile page the Subscribers can choose to be listed or not is selected.  Is there any way to check id the user has selected this?

Has anyone had similar problems with the dial-by-name directory?

In am running CCM 4.1(3)es124 and Unity 5.0(1.0) VMO.


Eddie Klaczko
Telephony/Network Specialist
Schaumburg School District 54
 _______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip



-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20071218/aba581dd/attachment-0001.html