[cisco-voip] A bug? Random authentication errors when logging into EM. CUCMBE 6.0(1)

[Jason Wydra]

Ryan - Thanks. No, the password is not aging out and the account is not set
for "user must change at next login". I should add that the system is 2
months old. They have about 40 EM users. They can login/logout with no
issues. Then one day somebody would complain that they can't login anymore.
Then I need to reset the pin. It usually happens in the middle of the day
when the user goes out to lunch. They log out, then when they get back and
try to log back in they get the error.

On 12/18/07, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> Is their password or pin aging out or is the credential policy set to
> "user must change at next login"?  I've seen an issue like this
> discussed internally and a bug has either been filed or will be filed.
>
> I'd definitely recommend opening a TAC SR.   CSCsl76193 may be related.
>
> -Ryan
>
> On Dec 17, 2007, at 10:41 PM, Jason Wydra wrote:
>
> CUCMBE 6.0(1) ES 2111
>
> Hello. I did a bug scrub but couldn't find anything. I'm ready to
> open a TAC case.
>
> Random users complain at least once or twice a week that they cannot
> login to their extension mobility profile. They get an error on the
> phone stating "authentication error" after they enter their pin and
> password. The only fix is to login to the end user config and reset
> their pin. I'm curious if anyone else has seen this?
>
> Thanks,
> Jason
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