[cisco-voip] Call Manager 6 upgrade and IPCC-X

[STEVEN CASPER]

We are currently running CCM 4.1.3 with CRS (IPCC-X) version 3.5.4. Looking to upgrade to release 6.1 sometime next year but understand that we would also have to upgrade to CRS 5.0 at the same time. This is more than we wish to bite off during a maintenance window.
 
Wondering how others are dealing with this? One idea we have discussed is to build a new 4.1.3 cluster and migrate the CRS solution to it prior to upgrading to CCM 6. This leads me to a couple of more questions:
 
Would the agents be moved or could they operate cross cluster using ICT?
If we move the agents could they continue to use our existing Unity system on the original cluster?
What else am I missing!
 


 


 Thanks,

Steve Casper
Voice Technologies
M&T Bank
(410) 347-6026 ( https://puck.nether.net/mailman/listinfo/cisco-voip )

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