[cisco-voip] Call Manager 6 upgrade and IPCC-X

[STEVEN CASPER]

Sigh.....I know the world has moved on but this really makes me nostalgic for the days of Nortel PBXs and their adjunct systems such as Mermail, MAX, and CCR. They did a way better job at this than Cisco. Though the evergreen philosophy screwed them in the end it was great for the customer. 

 Looks like I am also stuck with the default option of a long and potentially career limiting weekend....well not too career limiting -  I have a lot of experience someone could use!  Any recommendations out there on companies who could assist me with this? I am looking for companies with a proven track record of upgrading to CCM 5/6 with UCCx, CER and Unity integrations who have no problem working with experienced customers who also would like to be mentored and very involved in the processes. Please email me directly if this is a conflict of interest to post this info to this group.

Steve

>>> "Scott Voll" <svoll.voip at gmail.com> 12/18/07 3:35 PM >>>
Steve--

This is my issue also.  I also bought it up at CIPTUG this year.
Historically UCCx upgrades have not been the best in the first place.

Responses I got were. put your UCCx on its own cluster. (not an option for
me)

replace hardware / do upgrade along side (no $$$s for that)

Deal with it (my default option)  I told Wade (CM BU) I would like to see
UCCx as +/-1 compatible.  Don't know if we will see it in the near future
but he was open.

So when I upgrade from CM 4.1 to 6.1 I also have to upgrade UCCx 4.0 to 5.0,
Xmedius, Berbee informaCast, Arc Console, School Messenger, etc.  So I feel
your indigestion.

As far as Unity... it should be able to integrate to more then one CM
Cluster

ICT trunk should work fine.  if codecs are anything other then G711 might
need transcoding.

If you have the money for Hardware...... I would do a upgrade of both CM and
UCCx hardware then do the switch during a small window.  may even be able to
use some old hardware to make the UCCx redundant. and setup a small IPT lab
;-)

Scott

On Dec 18, 2007 10:51 AM, STEVEN CASPER <SCASPER at mtb.com> wrote:

>  We are currently running CCM 4.1.3 with CRS (IPCC-X) version 3.5.4.
> Looking to upgrade to release 6.1 sometime next year but understand that
> we would also have to upgrade to CRS 5.0 at the same time. This is more
> than we wish to bite off during a maintenance window.
>
> Wondering how others are dealing with this? One idea we have discussed is
> to build a new 4.1.3 cluster and migrate the CRS solution to it prior to
> upgrading to CCM 6. This leads me to a couple of more questions:
>
> Would the agents be moved or could they operate cross cluster using ICT?
> If we move the agents could they continue to use our existing Unity system
> on the original cluster?
> What else am I missing!
>
> Thanks,
>
> Steve Casper
>


************************************
This email may contain privileged and/or confidential information that is intended solely for the use of the addressee.  If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of the information contained in the transmission.  If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.  This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.  You may not directly or indirectly reuse or disclose such information for any purpose other than to provide the services for which you are receiving the information.
There are risks associated with the use of electronic transmission.  The sender of this information does not control the method of transmittal or service providers and assumes no duty or obligation for the security, receipt, or third party interception of this transmission.
************************************