[cisco-voip] secondary dial tone problems

[Lelio Fulgenzi]

oh boy. interesting to say the least.

have you tried deleting the number from the "unused" numbers?

in route plan report select unused DNs and delete it from there. 

that might help. ???
  ----- Original Message ----- 
  From: Peter Ejmont 
  To: Lelio Fulgenzi 
  Cc: cisco-voip at puck.nether.net 
  Sent: Saturday, December 29, 2007 7:52 PM
  Subject: Re: [cisco-voip] secondary dial tone problems


  The problem is that I already restarted it twice. Still, problem exists. 
  I'll try Joel's suggestion to disable a secondary dial tone on all route patterns.
  One more discovery to make it even more interesting. We have quite few numbers 
  in 4xxxx range for call center agents. I have 3 phones where 4xxxx are primary numbers,
  2 used for testing and 1 for CER emergency notifications. 2 of them work fine. You hear
  a secondary dial tone as soon as you press 8. Thrid, happens to be CER's phone, has the 
  same problem as the rest of the campus.

  Thanks,
  Peter



  On Dec 29, 2007 11:32 AM, Lelio Fulgenzi < lelio at uoguelph.ca> wrote:

    you found the root of the problem,i.e. a number beginning with 8, and that should have fixed it, but you probably need a restart of the cluster. 

    fifty bucks that is what the tac will tell you.
      ----- Original Message ----- 
      From: Peter Ejmont 
      To: cisco-voip at puck.nether.net 
      Sent: Saturday, December 29, 2007 9:05 AM
      Subject: [cisco-voip] secondary dial tone problems


      Hi all,
      I need your expert advice here.
      Our campus voip is based on ccm (currently 4.1(3)) and it has been working great for years.
      Approx. a week ago, something has changed that secondary dial tone is played in different places. 
      Our dial plan requires to dial 8 for outside calls and normally, after pressing 8 you get
      the socondary dial tone right away, regardless if call is for local (7 digit), national (10 digit) or
      international. Well, things got interesting lately. Dialing local calls, I get secondary dial tone after pressing 
      2 digits, one 8 and any number from 2-9. Long distance, secondary dial tone is heard after pressing
      81(2-9), so after 3 digits. International calls are similar to local calls. Secondary dial tone is played after 80. 

      Nothing has changed in route patterns, gateways, route lists, etc. The only few changes I found was someone 
      added one voip phone starting with a temporary 8XXXX number. I deleted it but still have problems. Also, 
      2 ATA-188 were added but they have problems registering with call manager.
      I ran the route pattern report and could not find anymore instances of anything starting with 8 (except defined 
      dial plan). I used DNA for verification and the secondary dial tone should be heard after pressing 8. 

      Any thoughts?

      Thanks,
      Peter




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