[cisco-voip] Slightly OT:IPCC scripting question

[Matt Slaga (US)]

I have done something similar, but not played so both can hear.  Once
the agent answers the phone, IPCC Exp no longer has control over the
call so playing media will not be an option.  At this point the call is
directly between the agent phone and the CTI port.
 
I have set up a script that once an agent becomes available, an
individual prompt is played giving a personalized agent greeting.  This
greeting is about 10 seconds in length and gives the agent a few extra
seconds to prepare for the call.  This play prompt step was placed into
the select agent option.
 
Hope this helps
Matt

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Burton
Sent: Tuesday, January 02, 2007 9:40 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Slightly OT:IPCC scripting question



I've asked this in the IPCC list and didn't get an answer, so I thought
I would try here.  Does anyone have a way in IPCC to be able to take a
call out of queue connect it to the agent and then play a greeting so
both can hear?  Basically, I'm wanting to play an automated welcome
greeting personalized to each agent. The problem is the delay between
the end of the greeting and when the call connects(auto-answered) the
customer may have already spoken a few words.  Anyone have any ideas?

 

 




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