[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS4.5

[Jonathan Charles]

To that I will repeat the line from my previous post:

"CRS 4.5(2) also does not support data migration of configuration, SCRIPTS
and agent information from CRS Releases 3.1, 3.5, 4.0 or 4.5(2). You must
manually rebuild existing configurations and CRS scripts on the freshly
installed CRS 4.5(2) server."

Now, it could theoretically work, but it isn't supported, so it could be
completely non-functional...



Jonathan

On 1/12/07, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  If it makes you feel any better….. I've used the same scripts from 3.1 to
> 3.5 to 4.0. and according to the PPT that was posted on the list a week or
> two ago(on this list), IPCCx should be based on 4.0 so I don't see that
> changing to 4.5. (totally assuming………) and yes I know what assuming makes
> me and u   ;-0
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* Jonathan Charles [mailto:jonvoip at gmail.com]
> *Sent:* Friday, January 12, 2007 9:25 AM
> *To:* Voll, Scott
> *Cc:* Lelio Fulgenzi; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS4.5
>
>
>
> Well, that is the question isn't it.
>
> Will the scripts from IPCC 3.1 be able to be converted by UCCX 4.5 or will
> I have to rewrite it from scratch?
>
> Will the agent's skills, stored in DC Directory, migrate to UCCX 4.5, or
> will I have to recreate them?
>
> I have no problem with a full, clean install (in fact, in many cases, I
> prefer it, to clean out all the crap that gets dumped there...)...but
> seriously guys, this is bordering on nuts.
>
> I will keep looking, there is no upgrade doc per se for 4.5 (nothing that
> tells you what challenges (read: instant death) you will face for the
> migration...)
>
>
> Jonathan
>
>  On 1/12/07, *Voll, Scott* <Scott.Voll at wesd.org> wrote:
>
> I agree, but in the same token, you can install the OS and IPCCx software
> pretty quickly and then use the same Scripts / prompts / etc  I would guess
> it's going to be a few hours.
>
>
>
> Scott
>
>
>
> PS.  Thanks for doing all this research as I'm going to be doing this in
> just a couple months. ;-)
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]
> *On Behalf Of *Jonathan Charles
> *Sent:* Friday, January 12, 2007 9:07 AM
> *To:* Lelio Fulgenzi
> *Cc:* cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS4.5
>
>
>
> I don't believe I just read this:
>
> "CRS 4.5(2) in the Cisco Unified Communications contact center environment
> can only be handled as a "fresh" installation; upgrading from the previous
> CRS system is not supported. You cannot upgrade to CRS 4.5(2) from CRS
> Releases 3.1, 3.5 or 4.0; only a fresh install of CRS 4.5(2) is
> supported."
>
> http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm
>
>
> Is Cisco out of its mind? Are they high?
>
> They want all of these customers to upgrade to CCM 5, but they offer no
> upgrade path for IPCC?
>
> This CANNOT be accurate.
>
>
>
> Jonathan
>
> On 1/12/07, *Lelio Fulgenzi* <lelio at uoguelph.ca> wrote:
>
> Less headaches. ;)
>
>  ----- Original Message -----
>
> *From:* Jonathan Charles <jonvoip at gmail.com>
>
> *To:* Ryan Ratliff <rratliff at cisco.com>
>
> *Cc:* Lelio Fulgenzi <lelio at uoguelph.ca> ; cisco-voip at puck.nether.net
>
> *Sent:* Friday, January 12, 2007 11:59 AM
>
> *Subject:* Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS 4.5
>
>
>
> That's ridiculous.
>
> Why would have them install a separate CCM cluster for a call center with
> 15 agents?
>
>
>
> Jonathan
>
> On 1/12/07, *Ryan Ratliff *<rratliff at cisco.com> wrote:
>
> I think others have done this with great success (separate cluster
> for IPCC).
>
> -Ryan
>
> On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:
>
> I never thought I'd say this, but I'm seriously considering that IPCC
> users be put on a seperate cluster. Upgrade the cluster only when
> necessary. When we last talked to our Cisco team there seemed to be
> no light at the end of the tunnel with respect to concurrent support
> for previous versions of IPCC.
>
> ----- Original Message -----
> From: Jonathan Charles
> To: cisco-voip at puck.nether.net
> Sent: Friday, January 12, 2007 11:40 AM
> Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS 4.5
>
> Curious...
>
> I know I need to upgrade them to CCM4.1 before I can go to 5.1..
>
> Do I need to go to IPCC 4.0 before 4.5, or can I go straight from
> CRS3.1 to 4.5?
>
> And is it really an upgrade or is it some disaster-fest, where I need
> to rebuild the IPCC applications.
>
>
>
> Jonathan
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070112/ad7cb961/attachment-0001.html