[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 andCRS4.5

[Chris Soechting]

It seems like you should be considering an upgrade to 4.1/4.2 instead of
5+.  Is there a specific feature you require in your voice environment
that is only available in 5+?

 

Regards,

 

Chris Soechting, CCIE #15782 (Voice), CCSP

Sr. Consulting Engineer

INX Inc - InterNetwork Experts

7600 N. Capital of TX Highway

Bldg B, Ste 120

Austin, TX 78731

IP Phone: 512.795.7107

Fax: 512.795.8844

Email: chris at inxi.com <mailto:chris at inxi.com> 

Web: www.inxi.com <http://www.inxi.com/> 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Friday, January 12, 2007 11:25 AM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1
andCRS4.5

 

Well, that is the question isn't it.

Will the scripts from IPCC 3.1 be able to be converted by UCCX 4.5 or
will I have to rewrite it from scratch?

Will the agent's skills, stored in DC Directory, migrate to UCCX 4.5, or
will I have to recreate them?

I have no problem with a full, clean install (in fact, in many cases, I
prefer it, to clean out all the crap that gets dumped there...)...but
seriously guys, this is bordering on nuts. 

I will keep looking, there is no upgrade doc per se for 4.5 (nothing
that tells you what challenges (read: instant death) you will face for
the migration...)


Jonathan



On 1/12/07, Voll, Scott <Scott.Voll at wesd.org> wrote:

I agree, but in the same token, you can install the OS and IPCCx
software pretty quickly and then use the same Scripts / prompts / etc  I
would guess it's going to be a few hours.

 

Scott

 

PS.  Thanks for doing all this research as I'm going to be doing this in
just a couple months. ;-)

 

________________________________

From: cisco-voip-bounces at puck.nether.net [mailto:
cisco-voip-bounces at puck.nether.net
<mailto:cisco-voip-bounces at puck.nether.net> ] On Behalf Of Jonathan
Charles
Sent: Friday, January 12, 2007 9:07 AM
To: Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net


Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
CRS4.5

 

I don't believe I just read this:

"CRS 4.5(2) in the Cisco Unified Communications contact center
environment can only be handled as a "fresh" installation; upgrading
from the previous CRS system is not supported. You cannot upgrade to CRS
4.5(2) from CRS Releases 3.1, 3.5 or 4.0; only a fresh install of CRS
4.5(2) is supported."

http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2
_prep.htm 

Is Cisco out of its mind? Are they high?

They want all of these customers to upgrade to CCM 5, but they offer no
upgrade path for IPCC?

This CANNOT be accurate.



Jonathan

On 1/12/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

Less headaches. ;)

	----- Original Message ----- 

	From: Jonathan Charles <mailto:jonvoip at gmail.com>  

	To: Ryan Ratliff <mailto:rratliff at cisco.com>  

	Cc: Lelio Fulgenzi <mailto:lelio at uoguelph.ca>  ;
cisco-voip at puck.nether.net 

	Sent: Friday, January 12, 2007 11:59 AM

	Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to
CCM5.1 and CRS 4.5

	 

	That's ridiculous.
	
	Why would have them install a separate CCM cluster for a call
center with 15 agents?
	
	
	
	Jonathan

	On 1/12/07, Ryan Ratliff <rratliff at cisco.com> wrote: 

	I think others have done this with great success (separate
cluster 
	for IPCC).
	
	-Ryan
	
	On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:
	
	I never thought I'd say this, but I'm seriously considering that
IPCC
	users be put on a seperate cluster. Upgrade the cluster only
when 
	necessary. When we last talked to our Cisco team there seemed to
be
	no light at the end of the tunnel with respect to concurrent
support
	for previous versions of IPCC.
	
	----- Original Message -----
	From: Jonathan Charles 
	To: cisco-voip at puck.nether.net
	Sent: Friday, January 12, 2007 11:40 AM
	Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1
and
	CRS 4.5
	
	Curious... 
	
	I know I need to upgrade them to CCM4.1 before I can go to 5.1..
	
	Do I need to go to IPCC 4.0 before 4.5, or can I go straight
from
	CRS3.1 to 4.5?
	
	And is it really an upgrade or is it some disaster-fest, where I
need 
	to rebuild the IPCC applications.
	
	
	
	Jonathan
	
	
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