[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 andCRS4.5

[Jonathan Charles]

The specific feature in CCM5.1 that I am looking for is that that is what
the customer purchased.



Jonathan

On 1/12/07, Chris Soechting <Chris at inxi.com> wrote:
>
>  It seems like you should be considering an upgrade to 4.1/4.2 instead of
> 5+.  Is there a specific feature you require in your voice environment that
> is only available in 5+?
>
>
>
> Regards,
>
>
>
> Chris Soechting, CCIE #15782 (Voice), CCSP
>
> Sr. Consulting Engineer
>
> *INX Inc - InterNetwork Experts*
>
> 7600 N. Capital of TX Highway
>
> Bldg B, Ste 120
>
> Austin, TX 78731
>
> IP Phone: 512.795.7107
>
> Fax: 512.795.8844
>
> Email: chris at inxi.com
>
> Web: www.inxi.com
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jonathan Charles
> *Sent:* Friday, January 12, 2007 11:25 AM
> *To:* Voll, Scott
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1
> andCRS4.5
>
>
>
> Well, that is the question isn't it.
>
> Will the scripts from IPCC 3.1 be able to be converted by UCCX 4.5 or will
> I have to rewrite it from scratch?
>
> Will the agent's skills, stored in DC Directory, migrate to UCCX 4.5, or
> will I have to recreate them?
>
> I have no problem with a full, clean install (in fact, in many cases, I
> prefer it, to clean out all the crap that gets dumped there...)...but
> seriously guys, this is bordering on nuts.
>
> I will keep looking, there is no upgrade doc per se for 4.5 (nothing that
> tells you what challenges (read: instant death) you will face for the
> migration...)
>
>
> Jonathan
>
>  On 1/12/07, *Voll, Scott* <Scott.Voll at wesd.org> wrote:
>
> I agree, but in the same token, you can install the OS and IPCCx software
> pretty quickly and then use the same Scripts / prompts / etc  I would guess
> it's going to be a few hours.
>
>
>
> Scott
>
>
>
> PS.  Thanks for doing all this research as I'm going to be doing this in
> just a couple months. ;-)
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]
> *On Behalf Of *Jonathan Charles
> *Sent:* Friday, January 12, 2007 9:07 AM
> *To:* Lelio Fulgenzi
> *Cc:* cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS4.5
>
>
>
> I don't believe I just read this:
>
> "CRS 4.5(2) in the Cisco Unified Communications contact center environment
> can only be handled as a "fresh" installation; upgrading from the previous
> CRS system is not supported. You cannot upgrade to CRS 4.5(2) from CRS
> Releases 3.1, 3.5 or 4.0; only a fresh install of CRS 4.5(2) is
> supported."
>
> http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ch2_prep.htm
>
>
> Is Cisco out of its mind? Are they high?
>
> They want all of these customers to upgrade to CCM 5, but they offer no
> upgrade path for IPCC?
>
> This CANNOT be accurate.
>
>
>
> Jonathan
>
> On 1/12/07, *Lelio Fulgenzi* <lelio at uoguelph.ca> wrote:
>
> Less headaches. ;)
>
>  ----- Original Message -----
>
> *From:* Jonathan Charles <jonvoip at gmail.com>
>
> *To:* Ryan Ratliff <rratliff at cisco.com>
>
> *Cc:* Lelio Fulgenzi <lelio at uoguelph.ca> ; cisco-voip at puck.nether.net
>
> *Sent:* Friday, January 12, 2007 11:59 AM
>
> *Subject:* Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS 4.5
>
>
>
> That's ridiculous.
>
> Why would have them install a separate CCM cluster for a call center with
> 15 agents?
>
>
>
> Jonathan
>
> On 1/12/07, *Ryan Ratliff *<rratliff at cisco.com> wrote:
>
> I think others have done this with great success (separate cluster
> for IPCC).
>
> -Ryan
>
> On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:
>
> I never thought I'd say this, but I'm seriously considering that IPCC
> users be put on a seperate cluster. Upgrade the cluster only when
> necessary. When we last talked to our Cisco team there seemed to be
> no light at the end of the tunnel with respect to concurrent support
> for previous versions of IPCC.
>
> ----- Original Message -----
> From: Jonathan Charles
> To: cisco-voip at puck.nether.net
> Sent: Friday, January 12, 2007 11:40 AM
> Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
> CRS 4.5
>
> Curious...
>
> I know I need to upgrade them to CCM4.1 before I can go to 5.1..
>
> Do I need to go to IPCC 4.0 before 4.5, or can I go straight from
> CRS3.1 to 4.5?
>
> And is it really an upgrade or is it some disaster-fest, where I need
> to rebuild the IPCC applications.
>
>
>
> Jonathan
>
>
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