[cisco-voip] Caller ID Passing Through Internal Helpdesk to OutsideHelpdesk

[Wes Sisk]

Steve,

You would need to allow an alternate call routing mechanism (route  
pattern possibly) that does not overwrite the calling party number  
with your company's main telephone number.  I know of at least 4 ways  
to overwrite the calling party number on outbound calls:
1. callerid field under gateway configuration
2. calling party transforms on the route pattern page
3. CM service parameter that specifies generic company number
4. translation rules on h323 gateways.

Figure out what method you are using to set the generic number, then  
design an alternate call flow.

/Wes

On Jan 14, 2007, at 3:55 PM, Steve Miller wrote:

Does anyone have any idea about this?
----- Original Message -----
From: Steve Miller
To: cisco-voip at puck-nether.net
Sent: Sunday, January 07, 2007 1:09 PM
Subject: [cisco-voip] Caller ID Passing Through Internal Helpdesk to  
OutsideHelpdesk

We have a backup call center (Intelliteach) to which all helpdesk  
calls are forwarded when our internal queue is busy or closed.  We  
need to allow Intelliteach to see the individual DID rather than our  
company's main number which is the default for all calls going  
outside the building.  We have created a new route pattern for our  
internal helpdesk extension and also one for calls going to the toll- 
free number that is programmed in the helpdesk route point for  
forwarding/busy.  We have proven this works with other numbers, but  
not with calls that go through our helpdesk queue.  Any ideas about  
other parameters that need to be changed?  Thank you!

Steve
----- Original Message -----
From: Jonathan Charles
To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net
Sent: Sunday, January 07, 2007 11:50 AM
Subject: Re: [cisco-voip] Change passwords...

Exactly.

My users are as sharp as ping pong balls, I don't expect them to be  
hacking DC Directory.

I do expect them to think it would be cool to open IE and go off and  
play with CCM...

I just want to change the web password (for administrator) and the  
console login (for RD)...

That way, there will be an appearance of security.



Jonathan

On 1/7/07, Ryan Ratliff <rratliff at cisco.com > wrote:
Well even if you could change it you'd still have to restart the  
engine so it's definitely a downtime type of change.

-Ryan



From: Jonathan Charles [mailto:jonvoip at gmail.com]
Sent: Sunday, January 07, 2007 11:39 AM

To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Change passwords...

You can't change the Directory Manager password on IPCC 4.0... it is  
grayed out.

My guess is you have to delete the LDAP profile and create a new  
one... this kills the system for a time... which is not an option.



Jonathan

On 1/7/07, Ryan Ratliff <rratliff at cisco.com> wrote:
For that you need to change the directory manager password in IPCC  
first, then change it on CM.

-Ryan



From: Jonathan Charles [mailto:jonvoip at gmail.com]
Sent: Sunday, January 07, 2007 11:20 AM
To: Ryan Ratliff
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Change passwords...

That's fine.

My big thing is the password is currently cisco and I need to hand  
this off to the customer, I don't want them left with that password  
(look, it is really easy to type cisco as opposed to some nightmare  
like F8!#jjoo at b7WehH~t every time...)

I just need to change the local console and the web page, we can  
change the service accounts later (they want an upgrade to 5.1 at the  
end of the summer, I figure we can do it then).

But when I ran the ccmpwdchanger I killed the call center and  
extension mobility... so, I backed out (really quickly)...



Jonathan



On 1/7/07, Ryan Ratliff <rratliff at cisco.com> wrote:
Not a problem.  Nothing service related uses the local administrator  
or the CCMAdministrator account.   Biggest issue you'll have is that  
IIS will cache the old password so it will still work for a while  
along with the new one.  You can restart IIS to clear it but that  
will impact EM while it's down.

-Ryan



From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip- 
bounces at puck.nether.net] On Behalf Of Jonathan Charles
Sent: Saturday, January 06, 2007 2:52 PM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] Change passwords...

I need to change the CCMAdministrator and the local administrator  
passwords on CallManager 4.1 without changing any of the service  
passwords or the DC Directory password.

The key thing here is I need to do this during production (we do not  
have a maintenance window) without upsetting our call center (UCCx 4.0 
(4) or Extension Mobility)...

How?



Jonathan





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